Executive IT Support Senior Technician

What You'll Do

• Executive Partnership & White-Glove Support Serve as a trusted technology partner for GM’s senior executives and executive admins, building confidence through responsiveness, discretion, professionalism, and calm execution.
• Deliver high-touch support for executive offices, leadership transitions, board-level interactions, travel, and other high-visibility business moments.
• Anticipate needs before they become issues and ensure executives can focus on the business, not the technology.
• Technical Strategy & Leadership Act as the team’s expert in Mac support, including macOS, Apple hardware, peripherals, mobile ecosystem integration, and executive-specific end-user workflows.
• Define and mature standards, best practices, and support approaches for Apple devices within the executive environment.
• Partner with Client Engineering, Security, Identity, Networking, Collaboration, and other technical teams to ensure executive technology experiences are secure, seamless, and supportable.
• Evaluate opportunities to improve the executive experience through tooling, automation, device standards, and modernization of the support environment.
• Service Model Optimization Help shape the strategic direction of Executive IT Support by identifying service gaps, operational inefficiencies, and opportunities to improve the support model for executives and admins.
• Recommend and help implement improvements to team structure, role clarity, support coverage, workflows, and escalation paths to optimize overall service delivery.
• Support the development of playbooks, standards, and repeatable processes that reduce dependency on individuals and improve consistency across the team.
• Use data, trends, and feedback to help define meaningful service metrics and continuously improve the executive support experience.
• Operational Excellence Lead complex executive escalations with urgency, sound judgment, and strong cross-functional coordination.
• Drive root-cause analysis and long-term remediation for recurring or high-impact issues affecting executive productivity.
• Ensure strong readiness for critical meetings, events, and executive travel, with a proactive approach to preparation and risk reduction.
• Promote standardization and operational discipline while maintaining the flexibility and personalization expected in executive support.
• Team Influence & Capability Building Raise the bar for technical excellence, executive communication, and white-glove service across the Executive Support team.
• Coach and mentor team members in Mac support, executive engagement, and high-stakes issue management.
• Help foster a culture of shared accountability, proactive problem-solving, continuous learning, and service excellence.
• Build strong working relationships across support teams and IT towers to create a more connected and resilient executive support ecosystem.
• What You'll Need: Bachelor’s degree in information technology, Computer Science, or related field, or equivalent practical experience.
• Significant experience in IT support, with strong experience in executive, VIP, or other high-touch support environments.
• Expert-level experience supporting Mac devices and Apple ecosystems in an enterprise environment.
• Demonstrated success supporting senior leaders with a high degree of professionalism, confidentiality, and discretion.
• Experience improving service models, support operations, workflows, or team effectiveness in a complex enterprise environment.
• Strong technical background in end-user computing, collaboration tools, conferencing technology, mobile support, and incident management.
• Proven ability to influence across teams, align stakeholders, and drive improvement without relying solely on formal authority.
• Preferred Differentiators Experience supporting C-suite, board, or officer-level leaders in a large enterprise environment.
• Experience with executive event support, leadership transitions, and travel readiness.
• Experience creating service playbooks, support standards, dashboards, or executive support operating models.
• Experience influencing support strategy in environments where high-touch service and scale must coexist.
• This job may be eligible for relocation benefits.
• GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.
• DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. &#xa
• About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
• Why Join Us We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture.
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