Application Support Tech Lead Analyst (Digital Custody Assets) - Vice President

Responsibilities

• Lead a team of technical experts for the new product offering - Digital Custody Assets The Application Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals
• identify and define necessary system enhancements
• analyze existing system logic, identify problems
• and recommend and implements solutions.
• Performing Incident/Outage Management, pro-actively collaborate with Development and Infrastructure partners to identify and remediate stability risks
• engage in crisis management and cross region handholding of issues.
• Investigation of incidents reported across a range of applications within our Custody Digital Assets and Settlements applications.
• Engagement with ITIL processes including Major Incident management, problem management, change management etc.
• Operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate teams.
• Experience in performing resiliency activities such as disaster recovery coordination from Production to Contingency site from an Application Support perspective, and Application component level resiliency tests.
• Confidently handle outage communication with stakeholders in Business and Operations.
• Actively participate in defining and implementing application onboarding guidelines and standards in line with Non-Functional Requirements.
• Provide direct technical guidance to development teams on stability and supportability improvements for the applications.
• Manage the performance and development of team members, fostering a high-performance culture aligned with organizational objectives.
• Excellent team player and able to operate without authority to navigate through teams and complex issues and tasks.
• Recommended Qualifications: 8 plus years' experience Practical problem solving and strategic thinking skills Demonstrated leadership, interpersonal skills and relationship building skills Service oriented attitude Ability to work in a fast-paced environment Experience working or leading requirement gathering efforts for multiple large development projects at one-time Proficient using basic technical tools and systems Good interpersonal and communication skills Skills and Competencies: Blockchain and Crypto Currency Technology Fundamentals Understanding of distributed ledgers, consensus mechanisms
• cryptographic principles as they apply to digital asset custody and settlement workflows.
• Cloud and Distributed Technology Support Experience Experience in supporting target technology stacks such as ECS, OpenShift, and microservices at L2/L3 level in distributed, cloud-native environments.
• Site Reliability Engineering (SRE) Hands-on experience with modern observability, monitoring tools, automation tools, and resiliency management — including Open Telemetry, Grafana, and Google Cloud Observability (GCO).
• Leadership Proven leadership capabilities with a focus on team development and performance management.
• AI Tools & Continuous Learning Familiarity with AI-assisted tools and a demonstrated willingness to continuously learn and adopt emerging technologies to enhance support efficiency and innovation.
• Technical Skills: SQL Server – SQL, Stored Procedures Oracle or other RDBMS Database performance and tuning Cloud Technologies (e.g., Openshift) and Micro Services Elastic Stack (ELK), Grafana, Google Cloud Observability (GCO) preferred Education: Bachelor’s/University degree, Master’s degree preferred #LI-Hybrid ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Applications Support ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer
• qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran
• any other characteristic protected by law.
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