Sr PM, Field Support , North America Fleet Readiness

Amazon.com Services LLC•5h ago

United StatesHybrid$115.6K–$185KFull-timeMid Level5+ yrs exp

H-1B verified · 2310 LCAs

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Product Manager

Amazon is seeking a Senior Program Manager, Field Support to drive Fleet Readiness and field execution for Last Mile fleet operations in North America. In this critical role, you will own programs that ensure our delivery vehicles are well-maintained, highly utilized
available to meet customer delivery commitments across the network. This includes designing scalable mechanisms for maintenance adoption, vendor performance management, fleet availability & utilization
cost. We are seeking a highly analytical program manager who combines strategic thinking with a keen eye for operational details to deliver tangible results. You will be responsible for designing, launching
governing programs in a rapidly evolving environment — building mechanisms where none existed before. You will Dive Deep to understand the business and own the overlap between adjacent organizations, data signals
field execution. You will Insist on the Highest Standards and ensure our metrics measure what matters and enable leaders to understand our progress. You thrive in ambiguity, are comfortable working cross-functionally to understand both the big picture and the details
can move fluidly between strategic design and hands-on operational problem-solving. The ideal candidate must be able to influence leadership, communicate ideas effectively (verbally and in writing)
build consensus among groups with competing priorities. You will partner closely with internal fleet stakeholders, vendor operations, Delivery Service Partners (DSPs), field operations teams
technology partners to bridge the gap between program design and field reality. Please note that given the nature of this role, travel within North America is required, ~25-30% of the time. Key job responsibilities On site field support for multiple delivery stations in the Northeast, working closely with stakeholder groups on program implementation and vehicle operational readiness rate Partner with Amazon Operations leaders, Delivery Service Partners (DSP)
Corporate program teams to drive adherence to business goals and initiatives Collect and analyze data in order to drive performance improvements with central programs Lead without authority in order to translate data reporting opportunities into feasible and scalable actions Conduct DSP roundtables to identify opportunities for vehicle maintenance and uptime Develop actions plans to address root causes and assist with implementing the changes Create reporting to identify root causes of low performance Conduct site visits to identify improvements for maintenance and repairs of our fleet Monitor key fleet metrics, define and implement initiatives to drive program and process improvements Leverage data analysis to systematically drive change Communicate across teams and to leadership to ensure alignment of goals, tasks for the overall success of the program Role can be based anywhere in the Northeastern United States
5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery
communicating results to senior leadership
2+ years of driving process improvements experience - Master's degree
MBA in business, operations, human resources, adult education, organizational development, instructional design or related field - Knowledge of general AI tools - Experience designing, implementing
scaling upskilling, apprenticeship
workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications
location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off
parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, DE, Wilmington - 115,600.00 - 160,000.00 USD annually USA, MA, Bellingham - 115,600.00 - 160,000.00 USD annually USA, MA, Revere - 115,600.00 - 160,000.00 USD annually USA, MI, Pontiac - 115,600.00 - 160,000.00 USD annually USA, MI, Sterling Heights - 115,600.00 - 160,000.00 USD annually USA, NY, Greece - 115,600.00 - 160,000.00 USD annually USA, NY, Syosset - 127,200.00 - 185,000.00 USD annually USA, PA, Conshohocken - 115,600.00 - 160,000.00 USD annually USA, PA, Philadelphia - 115,600.00 - 160,000.00 USD annually USA, VA, Fredericksburg - 115,600.00 - 160,000.00 USD annually

Required skills

program managementdata analysisprocess improvementproject managementAI tools