Sr. Contract Support Specialist

Key Responsibilities

• Manage customer onboarding activities for new McKesson customers and customers changing GPO affiliation.
• Coordinate contract setup and pricing eligibility validation with suppliers, GPOs, account managers, Credit, Master Data, and internal onboarding partners.
• Monitor Salesforce-based onboarding workload, track supplier responses, identify issues, and communicate updates to customers, GPOs, and account managers.
• Research and resolve contract, chargeback, credit, rebill, and pricing-related questions by partnering with cross-functional teams.
• Prepare, analyze, and present onboarding data so stakeholders can understand findings, next steps, and customer impact.
• Follow documented processes to ensure accuracy, compliance, and consistency across assigned onboarding work.
• Demonstrate ownership of assigned portfolios, proactively escalate risks, and support issue resolution to help the team meet department goals.
• Contribute ideas for process improvement and future automation that reduce administrative burden and improve the customer onboarding experience.
• Perform other duties and responsibilities as assigned.
• Minimum Job Qualifications: Typically requires 5+ years of related customer service, contract administration, accounting, finance, or business operations experience.
• Desired Experience: 1 or more years of contract, chargeback, pricing, onboarding, compliance, or related operational support experience.
• Experience in healthcare, pharmacy support, or the wholesale drug industries.
• Experience managing transactional processing, customer compliance, problem solving, research, analysis, and stakeholder follow-up.
• Proven ability to support key accounts, customer-facing relationships, and cross-functional issue resolution.
• Additional Knowledge & Skills Strong customer service orientation with the ability to communicate clearly with customers, GPOs, suppliers, account managers, and internal partners.
• High attention to detail, accuracy, organization, and time management in a fast-paced onboarding environment.
• Process discipline, reliability, and accountability with the ability to follow documented procedures and meet deadlines.
• Strong verbal and written communication skills, including the ability to summarize issues, present findings, and provide clear status updates.
• Analytical and problem-solving skills with experience researching issues, validating data, and identifying trends or root causes.
• Ability to collaborate effectively as part of a remote or hybrid team while demonstrating flexibility, initiative, and ownership.
• Proficiency with Microsoft Excel and business systems used for workload tracking, data analysis, or customer/account support.
• Preferred experience with Salesforce, SAP, contract administration systems, customer onboarding tools, process improvement, or automation initiatives.
• Work Environment and Schedule: This role is posted as hybrid in Dallas/Irving preferred, with remote candidates considered.
• We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards.
• This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets.
• The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations.
• In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
• For more information regarding benefits at McKesson, please click here.
• Our Base Pay Range for this position $27.98 - $46.64 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages.
• In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
• McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail.
• Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
• McKesson job postings are posted on our career site: careers.mckesson.com .
• McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information
• any other legally protected category.
• For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
• McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities.
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• Resumes or CVs submitted to this email box will not be accepted.