Senior Client Support Specialist

What You Will Do

• Communicate product strategy for GBS Hardware Financing solutions to bank partners and Independent Sales Organizations (ISOs) Collaborate with internal teams, bank partners, ISOs
• merchants to deliver a best-in-class SMB financing experience Train and present product enhancements to channel partners while monitoring KPIs related to product performance and service trends Track and report on product performance, assist with issue prioritization
• support analysis related to pricing and product bundling Draft internal product communications and documentation Partner with product, legal, compliance, vendors
• operations teams to resolve issues Monitor ISO prospects to identify customer needs and market insights Support issue management, including root cause analysis and client communication Ensure compliance with system auditing, client profile updates
• administrative requirements What You Will Need to Have Minimum of 3 years of experience in product management and/or relationship management Experience in payments or merchant lending High school diploma or equivalent required Ability to travel up to 10% What Would Be Great to Have Experience in equipment financing Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role.
• Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
• Benefits at Fiserv: Fuel Your Life program to support physical, financial, social
• emotional well-being Paid holidays and generous time away policies No-cost mental health support through Employee Assistance Programs Living Proof program to recognize your peers’ extra effort with points used for rewards Eight Employee Resource Groups to foster a collaborative culture Unparalleled professional growth with training, development
• internal mobility opportunities Retirement planning and discounted shares with the Employee Stock Purchase Plan This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont or Washington.
• It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
• Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
• Thank you for considering employment with Fiserv.
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