Delivery Experience Insights & Experimentation Lead

• The role: What's in the Box
• Delivery is one of the most visible moments in a customer's HelloFresh experience
• how we shape it has a real impact on both customer satisfaction and cost-to-serve. As part of the European Network Team , you will own the experimentation and learning agenda that helps us understand what customers actually value
• where that value is worth the operational trade-off.
• You'll be the connective tissue between Analytics, Tech, Commercial
• Network Operations, turning experiments run in one market into insights that inform decisions across all of Europe. If you enjoy translating ambiguous questions into rigorous tests
• rigorous tests into clear recommendations, this is your opportunity to shape how HelloFresh balances customer experience with operational efficiency at scale

What You’ll Do

• The Recipe
• Define and prioritize the European experimentation and learning agenda for delivery propositions and demand steering strategies
• Identify and validate key customer, operational, and commercial assumptions through structured experimentation
• Design experiments and govern experimentation frameworks, methodologies, guardrails, and success criteria
• Partner closely with Analytics and Tech teams to ensure experiments are statistically sound and correctly interpreted
• Coordinate execution with Network Operations Planning, ensuring experiments are operationally feasible as well as scientifically valid
• Translate experimentation outcomes into clear, actionable recommendations for Network, Commercial, and Product stakeholders
• Build and maintain a scalable library of validated insights on steering and delivery propositions that can be reused across markets
• What you’ll bring: The Ingredients
• A degree in a business, quantitative, or engineering discipline (e.g. Business Economics, Econometrics, Industrial Engineering, Supply Chain, or similar)
• Experience translating complex, multi-dimensional data into insight — comfortable connecting an operational change (capacity, distribution) to its customer impact (conversion, retention)
• A track record of analyzing customer behavior (choice data, transaction history, or scheduling patterns) to understand why customers make the decisions they do
• Strong business case and strategy skills — able to turn data insights into commercial recommendations that senior leadership can act on
• You don't need to be a statistician or data scientist — our Analytics team supports experiment modeling and technical setup (though experience designing or running experiments is a plus)
• You don't need to be a logistics expert — just the systems-thinking curiosity to see how a change in customer proposition plays out operationally
• Above all , we are looking for people who will make HelloFresh better. There are many different ways of developing skills
• we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.
• What we offter: The Toppings
• Compensation & Financial Wellbeing
• Enjoy a discount on HelloFresh meal kits, delivered straight to your door.
• Build for the long-term with our company pension scheme.
• Health & Wellbeing
• Benefit from discounted memberships with Urban Sports Club and John Reed, yoga classes, and access to Headspace and Spill.
• Flexibility & Work-Life
• Balance your work and life with flexible hours, Work From Home/Abroad options, and a home office setup budget.
• Receive childcare support.
• Get a monthly allowance for the Deutschlandticket to support sustainable commuting.
• Career & Development
• Embrace "Learning Never Stops" with access to internal trainings and a central L&D budget*.
• Culture & Environment
• Work from a modern, comfortable office in Berlin-Kreuzberg and enjoy social events like team outings, Friday beers, and company runs.
• Are you the missing ingredient? If this sounds like a tasty opportunity, we’d be excited to hear from you. We aim to review your profile and respond within 5 business days.