Operations Lead, Adult Outpatient Services

About Lyra Lyra Clinical Associates partners with Lyra Health, a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships.

The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Lyra members have access to care in one day, and nine out of ten improve with the support of providers like you.

Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. You will be employed by Lyra Clinical Associates.

About the Role This is a dynamic and pivotal role focused on driving operational excellence and scalability for Lyra's customer specific programs, including the Onsite Program, for our employer customers. These tailored programs provide dedicated behavioral health support (i.e. therapy) directly in the workplace, which enhances access to care and increases employee well-being and productivity.

Reporting to the Sr. Global Onsite Manager, you will be instrumental in managing operational relationships with our US-based customers, ensuring exceptional customer satisfaction and program efficacy. This role is perfect for someone with a strong background in customer success operations within start-up, tech, or healthcare, who is energized by engaging directly with customers, operating autonomously, building scalable processes, mitigating complex challenges, and strategically contributing to specialized program growth.