Senior Commercial Loan Servicing Representative

In This Role, You Will

• Support internal and external customers with inquiries and complaints regarding loan servicing needs Monitor loan system and resolve customer issues
• process complex transactions online Perform moderately complex administrative, transactional, operational and customer support tasks Act as primary loan servicing contact that involve construction monitoring and disbursements Monitor collateral and preparing payoff letters, releasing collateral Audit loan systems of record for new loan setups, modifications and data input
• customer research and billing Receive direction from supervisors
• escalate non-routine customer concerns to experienced individuals Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders Exercise independent judgment while developing the knowledge to understand function, policies, procedures
• compliance requirements Required Qualifications: 2+ years of Commercial Loan Servicing support experience
• equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Experience reviewing collateral documentation Experience reviewing commercial insurance Sound analytical skills with high attention to detail and accuracy Excellent verbal, written
• interpersonal communication skills Ability to interact with integrity and a high level of professionalism with all levels of team members and management Ability to meet stringent deadlines Ability to provide sound customer service and develop customer relationships Ability to work effectively, as well as independently, in a team environment Foundational Microsoft Office (Word, Excel
• Outlook) skills Job Primary Location: 801 Walnut St DES MOINES, IA 50309 Posting End Date: 18 Jun 2026 *Job posting may come down early due to volume of applicants.
• We Value Equal Opportunity Wells Fargo is an equal opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran
• any other legally protected characteristic.
• Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
• They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance)
• includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues
• making sound risk decisions.
• There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
• Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities.
• Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
• Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
• Drug and Alcohol Policy Wells Fargo maintains a drug free workplace.
• Please see our Drug and Alcohol Policy to learn more.
• Wells Fargo Recruitment and Hiring Requirements: a.
• Third-Party recordings are prohibited unless authorized by Wells Fargo. b.
• Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.