Director, Product Quality

Responsibilities

• Define and execute the Product Quality strategy across Hardware and Accessories & Apparel (A&A), spanning New Product Introduction (NPI), launch readiness, product change management, and product lifecycle quality.
• Lead Product Quality across the development lifecycle by driving quality planning, risk management, validation & verification
• manufacturing readiness in partnership with Engineering, Supplier Quality, Reliability, Operations
• Manufacturing Engineering.
• Own Product Change Management by establishing the operating model, governance
• quality decision gates (e.g., OK2PVT, OK2Ship) that ensure engineering changes are appropriately assessed, validated, approved
• deployed throughout the product lifecycle.
• Establish Product Quality operating mechanisms, quality metrics
• executive reporting that provide visibility into launch readiness, product quality, organizational performance
• opportunities for continuous improvement.
• Build and develop a high-performing Product Quality organization across Hardware and A&A, coaching managers and engineers while fostering a culture of accountability, technical excellence
• cross-functional collaboration.
• Partner with Quality leadership peers to build and own a world class closed loop QMS to effectively collect field performance data and feed it into the product development process.
• Serve as the Product Quality leader across the organization, influencing product strategy and driving alignment across Engineering, Supplier Quality, Manufacturing, Operations
• Field Quality to deliver exceptional member experiences.
• Willingness and able to travel up to 30% domestically and internationally to partners, suppliers, and contract manufacturers QUALIFICATIONS: Bachelor's degree in Mechanical Engineering, Electrical Engineering, Manufacturing Engineering, Industrial Engineering, Quality Engineering, or a related technical discipline
• Master's degree preferred. 15+ years of experience leading Product Quality, NPI Quality, Manufacturing Quality, or Product Engineering organizations supporting high-volume consumer electronics, wearables, consumer products, or similarly complex hardware, including significant people leadership experience.
• Demonstrated success defining quality strategy and building scalable operating mechanisms that improve product readiness, launch quality, and organizational performance.
• Deep expertise in quality systems and methodologies including DFMEA, PFMEA, CTQ, SPC, MSA, DOE, root cause analysis, CAPA/8D, Design for Manufacturability, and statistical quality methods.
• Proven ability to influence executive stakeholders and drive cross-functional alignment across Engineering, Operations, Supplier Quality, Manufacturing, and external partners in fast-paced environments.
• Experience working with global suppliers and contract manufacturing partners throughout product development and product launch.
• Excellent communication, analytical, and systems-thinking skills with the ability to translate complex technical and operational data into clear priorities and business decisions.
• Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.
• This role is based in the WHOOP office located in Boston, MA.
• The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.
• Interested in the role, but don’t meet every qualification?
• We encourage you to still apply!
• At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience.
• As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
• WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility The WHOOP compensation philosophy is designed to attract, motivate
• retain exceptional talent by offering competitive base salaries, meaningful equity
• consistent pay practices that reflect our mission and core values.
• At WHOOP, we view total compensation as the combination of base salary, equity
• benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.
• The U.S. base salary range for this full-time position is $200,000-$245,000.
• Salary ranges are determined by role, level, and location.
• Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.
• In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.
• These ranges may be modified in the future to reflect evolving market conditions and organizational needs.
• While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.