Sr Program Manager, Relo Ops Excellence: NGRC
Amazon.com Services LLC•2d ago
United StatesOnsite$104.1K–$160KFull-timeMid Level5+ yrs exp
H-1B verified · 2310 LCAs
Top focus
Program Manager
- Amazon's Next Generation ReLo Centers (NGRC) program is revolutionizing returns processing through advanced automation, robotics
- innovative facility design. As a Sr. Program Manager for NGRC, you will drive the execution of complex, multi-site launch and automation deployments that improve speed, quality
- cost efficiency in returns processing. You will work cross-functionally with engineering, operations, product
- other internal teams to deliver world-class automation solutions across Amazon's US returns network. ** This role require around 30% travel** Key job responsibilities Program Execution & Delivery : - Manage complex projects involving MHE (Material Handling Equipment), robotics, sortation systems and facility infrastructure - Drive on-time, on-budget delivery by developing detailed project plans, tracking milestones
- proactively managing risks and dependencies - Coordinate with GES PMO to ensure compliance with capital project processes, safety signoffs
- design standards - Own project-level budgets and resource allocation, partnering with Finance to track spend and forecast accurately Cross-Functional Coordination - Serve as the primary point of contact for assigned NGRC projects, coordinating across Product, Robotics, Operations, Safety
- Finance teams - Facilitate design reviews, readiness assessments
- go-live planning with cross-functional stakeholders Stakeholder Communication - Develop and maintain comprehensive project status reporting including weekly updates, Monthly Business Reviews (MBRs)
- executive briefings - Communicate project health, risks
- mitigation plans clearly to senior leadership - Escalate blockers and critical issues appropriately with proposed solutions - Create and maintain project documentation including charters, RACI matrices
- lessons learned Risk & Issue Management - Proactively identify project risks and develop mitigation strategies - Track and resolve issues that could impact scope, schedule, budget
- quality - Manage dependencies across multiple workstreams and projects - Ensure safety compliance throughout all phases of project execution About the team The Next Generation ReLo Centers (NGRC) team is a cross-functional organization within Relo Ops Excellence, driving the transformation of Amazon's returns processing network through automation and innovation. The team operates at the intersection of product development, engineering, operations
- program management to deliver world-class returns centers that set new standards for speed, quality
- 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery
- communicating results to senior leadership
- 2+ years of driving process improvements experience - Master's degree
- MBA in business, operations, human resources, adult education, organizational development, instructional design or related field - Knowledge of general AI tools Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
- other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications
- location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off
- parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually USA, TX, Dallas - 115,600.00 - 160,000.00 USD annually USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually
Required skills
program managementproject managementdata analysisprocess improvementAI tools