Software Development Manager – Associate Development Platform
ADCI HYD 13 SEZ•2h ago
IN, TS, HyderabadOnsiteFull-timeManager Level7+ yrs exp
Top focus
Software EngineerSoftware Engineer IiPlatform Engineer
- Amazon Customer Service handles hundreds of millions of customer contacts each year across every Amazon business. Our Associate Experience organization owns the products, platforms
- AI systems that determine how Customer Service Associates (CSAs) onboard, learn, receive coaching, improve performance
- collaborate with AI. As AI increasingly automates routine interactions, associates will spend more time exercising judgment, solving complex customer problems
- delivering personalized experiences. We are investing in reimagining how associates develop these capabilities, moving from fragmented tools and manual workflows toward an intelligent workforce platform that continuously develops associate capability throughout their career. We are seeking an experienced Software Development Manager to lead the Associate Development Platform. You will lead the engineering team responsible for modernizing onboarding, learning, coaching, performance management
- future associate engagement experiences used by hundreds of thousands of Customer Service Associates globally. Your team will build the shared capabilities powering adaptive learning, embedded coaching, personalized guidance, notifications
- performance experiences integrated directly into the associate workflow. The current platform does not exist in the form it needs to. This leader will define the engineering strategy, build the team, establish long-term architecture
- partner closely with Product, UX, Applied Science, Business Intelligence
- Operations to create the next generation of workforce development experiences. Key job responsibilities > Build and lead a high-performing software engineering team responsible for the Associate Development Platform. > Define the engineering strategy and technical roadmap for onboarding, learning, coaching, performance management
- workforce development experiences. > Modernize fragmented associate experiences into a unified platform embedded directly within the associate workflow. > Partner closely with Product, UX, Applied Science, Business Intelligence
- Operations to deliver intelligent associate experiences. > Drive architecture, operational excellence, security, engineering quality
- software delivery across multiple products. > Hire, coach
- develop engineers while establishing a strong engineering culture.
- 3+ years of engineering team management experience - 7+ years of engineering experience - 8+ years of leading the definition and development of multi tier web services experience - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification
- livesite operations - Experience partnering with product or program management teams - Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems
- Experience in communicating with users, other technical teams
- senior leadership to collect requirements, describe software product features, technical designs
- product strategy - Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills
- make them more effective, product software engineers Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Required skills
Software DevelopmentEngineering ManagementWeb ServicesSoftware ArchitectureCoding StandardsCode ReviewsSource Control ManagementBuild ProcessesTestingCertificationOperational Excellence