Specialist, Product Management - Academy, Stakeholder Management
Top focus
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Specialist, Product Management - Academy, Stakeholder Management Who is Mastercard?
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results
Overview
- Mastercard Academy is the global go-to resource for professionals looking to learn, upskill and get certified. The solution brings together world-leading thinkers and Mastercard’s global experience and expertise in payments and technology. With Mastercard Academy, professionals can unlock growth through concepts, tools, technologies and real-world insights. This team is responsible for ensuring that the content produced for the customers is high quality, relevant as per customer needs, scalable and aligns with Mastercard strategy. Role: Specialist, Content Responsible for end‑to‑end content lifecycle management across Mastercard Academy learning products — ensuring all content is structured, discoverable, AI‑ready
- operationally deployed at scale. This role sits at the intersection of Content creation (SMEs), Learning design, Platform operations (deployment, tagging, updates), AI enablement (AI professors / agentic learning) The focus is not on content creation itself, but on ensuring content flows efficiently from creation to consumption, with strong governance, consistency
- readiness for future AI‑driven delivery. Scope of Responsibility 1. Content Inventory & Governance: Own and maintain a centralised content inventory across 2. Ensure content is: Properly versioned ,Clearly mapped to learning objectives and pathways, Easily discoverable across platforms 3. Content Structuring & AI Readiness: Ensure all content is structured and tagged to be AI‑ready, including Metadata tagging (topic, audience, format, level), Modularisation for reuse across formats, Consistent formatting for ingestion into AI systems 4. SME Coordination & Content Flow Management: Coordinate with internal SMEs to secure availability and engagement
- ensure timely content creation and validation 5. Be a passionate advocate of the product vision and act as the voice of the customer throughout the development and implementation cycle About You
- Experience managing global stakeholders, and executing multi-stakeholder projects
- Exceptional project management skills with ability to manage multiple projects in cross-functional environment.
- Ability to communicate needs and schedules to business stakeholders and technology teams, as well as ensure plans are in place/standards are adhered to
- Position will require a level of confidence to hold the line with internal teams to provide the highest level of advocacy for the projects.
- Understanding of and interest in learning design and learning processes
- (optional) Knowledge of payment technology and finance topics
- Excellent communications skills, attention to details and confidence to take 'command and control' of project delivery from initiation to production
- Presentation & office tools proficiency required Corporate Security Responsibility All activities involving access to Mastercard assets, information
- networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for
- on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices
- Ensure the confidentiality and integrity of the information being accessed
- Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.