Director, Employee Relations – AWS Infrastructure Services

Amazon.com Services LLC•4h ago

United StatesOnsiteFull-timeDirector Level10+ yrs exp

H-1B verified · 2310 LCAs

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Infrastructure EngineerMl Infra Engineer

THE POSITION SUMMARY Amazon is seeking a Director, Employee Relations to lead our employee relations and engagement efforts for the AWS Infrastructure Services organization. AWS Infrastructure Services (AIS) delivers the global foundation for Amazon Web Services, ensuring reliable, secure
sustainable cloud operations. From data center design to network innovation, AIS powers the infrastructure that enables businesses, governments
developers to build, innovate
scale with confidence. More specifically, AIS provides a highly reliable, scalable
low-cost cloud platform that powers thousands of businesses in hundreds of countries. The organization works to deliver solutions to source, build
maintain socially responsible data centers and their supply chains
enable the core sustainable infrastructure of AWS. AWS Infrastructure consists of three main segments: supply chain (buys components and manufactures servers), data centers (facilities that host and operate servers)
network (telecom infrastructure connecting data centers to the external world). This role focuses on the global data center organization. The vision of Amazon’s Global Corporate Employee Relations (GCER) team is to be a primary driving force behind Amazon's efforts to become Earth's Best Employer, creating a thriving, empowering
inclusive work environment where every Amazonian is valued, respected
empowered to reach their full potential. GCER serves as trusted strategic partners to Amazon leaders, leveraging our deep expertise in employee relations, data-driven insights
innovative solutions to anticipate challenges, drive transformative change
seamlessly align workforce strategies with business objectives. Key job responsibilities This position requires a leader who has significant global employee and labor relations experience, deep subject matter knowledge
strong communication and interpersonal skills. The ER leader will manage a team that works on a broad spectrum of employee relations issues and projects, global labor standards, promoting and protecting our brand and strengthening employee engagement. The leader’s influence extends beyond AIS data center operations and HR to also shape the communications, community engagement and other strategies owned by the Communications, Public Policy and Public Relations subject matter experts. The position supports hundreds of AIS data centers, across 50+ countries
its thousands of employees. To support our objectives, this position’s responsibilities fall into proactive and reactive categories. The leader will drive strategic proactive programs that improve global employee relations, partnering with Human Resources, local ER leaders, Public Policy, Legal
Public Relation stakeholders. Additionally, this leader will work reactively on critical employee relations issues that are crisis-oriented and typically can only be successfully completed with limited time. Balancing time between proactive projects and crisis-response is a critical component for success in the position. RESPONSIBILITIES
Partner with AIS senior leaders and HR teams to create and sustain positive employee relations programs and best practices globally
Manage a team that helps to create an environment where employees feel respected, supported, and motivated to contribute
Design and conduct trainings to upskill AIS leaders on positive employee relations
Help to continue driving a culture of trust where we proactively address workplace conflicts and enhance employee support systems
Design, collect, and analyze multiple levels of employee feedback
Conduct and oversee employee relations and vulnerability assessment programs
Partner to engage in continuous improvement in communication channels and practices
Drive regional and new market entry labor standards
10+ years experience in team leadership or equivalent legal project/operating experience
Experience leading and advising employee facing professionals
Experience managing team performance
Broad knowledge of global labor and employment laws The ideal candidate will have 15+ years of professional experience
will have a successful track record of leading and managing the employee relations function within a both sizeable and well-regarded global organization. A bachelor’s degree from an accredited university is required
a J.D. is considered highly preferred. Leadership Skills and Experience:
Proven experience with large international entities that have strong focus on associate engagement
Experience with labor strategies with an understanding and focus on what matters to associates and work councils
Experience in both legal and corporate environments
Comfortable using data-based decisions and technology
Able to understand current and proposed legislation and policy and recognize the potential impact to the employment environment
Excellent customer orientation, ability to “walk the shop floor”. Can connect with a large global and diverse employee population with varied levels of seniority and experience.
Ability to think big and look around corners to anticipate the next potential risks to the business and design the strategies that will successfully mitigate against these risks
Has demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization
Demonstrated ability to hire and develop strong team members and leaders
Ability to handle changing priorities and use good judgment when working in stressful situations
Decisive, confident, with experience influencing others
Excellent verbal and written communication skills
Has an operator’s mindset and is aligned to solving real business problems
Moves with speed and decisiveness, demonstrating Bias for Action by delivering results in fast-changing, ambiguous situations
Able to influence across a large, globally dispersed organization
Highly motivated, resilient, thoughtful, proactive and intellectually curious LEADERSHIP CAPABILITIES Professional traits that are not unique to this position, but necessary for Amazon leaders:
Exhibits excellent judgment
Hires great people. Develops great people.
Has relentlessly high standards
Thinks strategically, but stays on top of tactical execution
Expects and requires innovation of her/his team
Dive Deep into data and quickly assess trends and spot risks
Thinks big and has convictions
Results oriented
Has the innate ability to inspire passion in others
Cross-cultural agility Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications
location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off
parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Seattle - 200,700.00 - 271,600.00 USD annually

Required skills

employee relationslabor relationsteam leadershipdata analysiscommunicationlegal knowledgeproject management