Senior Client Support Specialist

What You'll Do

• Resolve funding and settlement reject issues by researching transaction discrepancies and taking corrective action within established service timeframes.
• Investigate and correct account setup issues that lead to funding or settlement rejects across merchant and client portfolios.
• Support Merchant Portfolio Analysts with account inquiries related to funding exceptions, settlement rejects, and transaction research.
• Educate merchants and bank partners on root causes of funding and settlement rejects and provide guidance to help reduce repeat issues.
• Navigate multiple systems, including North, South, proprietary platforms, and TSYS applications, to analyze activity and resolve exceptions accurately.
• Complete assigned work with a high degree of professionalism, accuracy, and responsiveness while managing stringent deadlines.
• Provide support across additional business areas as needed based on workflow demands and team priorities.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
• Experience you'll need to have: 2+ years of experience in client support, customer service, operations support
• payment exception processing in a financial services, merchant services
• banking environment. 2+ years of experience researching and resolving transaction discrepancies, funding exceptions, settlement rejects
• related payment operations issues.
• Experience using multiple systems and applications to investigate account activity, document findings, and complete issue resolution with accuracy.
• Ability to communicate clearly with clients, bank partners, and internal stakeholders through professional email and verbal communication.
• High School Diploma or higher, or an equivalent combination of education, related experience and/or military experience.
• Experience that would be great to have: Experience supporting merchant services or digital payment settlement operations.
• Knowledge of card brands, including Visa, Mastercard, American Express, and Discover.
• Knowledge of settlement processes, reject handling, or suspense account research.
• Experience working with TSYS or similar payment processing platforms.
• How you'll work: This role is on-site Monday through Friday.
• Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.
• Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role.
• Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
• Benefits at Fiserv: Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.
• Salary Range: $38,400.00-$48,000.00 These pay ranges apply to employees in Maryland.
• Pay ranges for employees in other states may differ.
• Certain Positions are Commissions eligible.
• It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
• Thank you for considering employment with Fiserv.
• Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
• Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status
• any other category protected by law.
• If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com .
• Please note our AskHR representatives do not have visibility to your application status.
• Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
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• Please do not send resumes to Fiserv associates.
• Fiserv is not responsible for any fees associated with unsolicited resume submissions.
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• Any communications from a Fiserv representative will come from a legitimate Fiserv email address.