Application Support - Sr Professional II
Top focus
Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely.
Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Application Support - Sr Professional II About your role: At Fiserv, we are committed to providing exceptional service and support to our clients.
As an Application Support - Sr Professional II, you will be part of a dedicated team ensuring the smooth operation and maintenance of critical business applications. This role involves diagnosing and resolving technical issues, providing guidance to end-users, and collaborating with various teams to improve application performance and reliability
What You'll Do
- Provide expert-level support for business applications, ensuring maximum uptime and performance.
- Troubleshoot and resolve complex application issues, collaborating with development teams as needed.
- Monitor application performance and lead initiatives to improve efficiency and reliability.
- Document support activities, maintain detailed logs, and develop user guides and training materials.
- Mentor junior support staff and provide technical guidance to enhance team capabilities.
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
- Experience you'll need to have: 4+ years of experience in application support. 2+ years of experience in SQL databases. 2+ years of experience in troubleshooting and resolving technical issues. 4+ years of an equivalent combination of educational background, related experience, and/or military experience. 1+ years of Fiserv systems experience.
- Experience that would be great to have: Familiarity with monitoring and logging tools.
- Knowledge of ITIL frameworks and best practices.
- Experience with automation and scripting languages.
- How you'll work: This role is on-site Monday through Friday.
- Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- This role requires use of a computer and audio equipment.
- Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role.
- Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
- This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont or Washington.
- It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
- Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
- Thank you for considering employment with Fiserv.
- Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
- Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status
- any other category protected by law.
- If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com .
- Please note our AskHR representatives do not have visibility to your application status.
- Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
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