Business Operations Lead, Messaging & Solutions Marketing

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Marketing & Communications Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together.

Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience Salesforce's Messaging and Solutions Marketing org shapes how the world understands Salesforce across our core products and company narrative - and this role is the business operations engine behind it.

You'll work directly with the Sr. Director of Messaging Strategy & Operations as a trusted partner, owning the org's budget, headcount plan, and the financial scenario modeling behind every organizational decision. This is a hybrid role with three days in office each week.

What You'll Actually Be Doing Own headcount planning end to end - serving as the single source of truth for every position, backfill, geo/level change, and transfer modeled against budget targets, in close partnership with Central Planning, Finance, and Employee Success Lead budget planning and financial operations, including spend tracking across programs, headcount, contractors, and T&E; requarterizations; incremental funding requests; and quarterly Spend Health Reviews for the EVP Build and run scenario models under pressure - when reduction targets or funding requests land, you develop options quickly and strategically, surfacing risks before they reach senior leadership Drive the org's planning rhythm, including the V2MOM process, annual and quarterly planning checkpoints, action tracking, and leadership forum prep - while experimenting with AI tools to automate reporting and synthesis workflows You're Our Person If...

You have 5+ years in business operations, FP&A, strategy & operations, or headcount/workforce planning, with a track record of hands-on operational delivery You're genuinely fluent in Excel and Google Sheets - you've built and maintained budget and headcount models, handled reductions, and can walk someone through a live model You've run full budget planning cycles: tracking spend, modeling cuts, and working alongside central or functional planners to hit targets You communicate clearly at the executive level and build structure in ambiguous environments without waiting to be told what to do Even Better If...

You have a background in FP&A, consulting with hands-on delivery, or marketing operations at scale You've supported workforce actions - reductions, increases, reorgs - with the judgment and discretion they require You have hands-on curiosity about AI tools; experience with Claude or Claude Code is a plus You're comfortable navigating senior stakeholders in a matrixed org and see operating across levels as an opportunity Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life.

Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions.

Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.

What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal.

Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.

Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience.

Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $117,400 - $177,600 annually. 

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.