IT Support Engineer
Hellofresh•4h ago
United StatesOnsite$79.5K–$88.4KFull-timeMid Level3+ yrs exp
Top focus
It SupportTech Support Engineer
- We are looking for an IT Support Engineer who will be the central point of contact for providing IT support to a diverse team at the crossroads of technology and food.
- Reporting to the Senior Manager, Information Technology, you will be an essential part of our Technical Support Team. Whether you're responding to incidents or pro-actively working to build a better Helpdesk, you will be responsible for providing core IT Support for team members in both New York and New Jersey, ranging from SaaS applications, hardware/software support, user onboarding and training, documentation and continuously striving to empower and enrich our users. As part of the Information Technology team, you will play a key role in promoting employee productivity by providing robust, knowledgeable and timely service.
- You will …
- Be the face of the IT Support team and provide Tier 1 and Tier 2 support to all HelloFresh Canada employeesMaintain our office hardware landscape including device and license management
- Deploy new hardware, software and accounts to our employees
- Help transform the IT Support department by implementing automation and new workflows
- Contribute to ongoing system and process documentation efforts
- Be the go-to-person regarding audio/video-systems and event-livestreams
- You have…
- Bachelor's degree in Information Technology, Computer Science or relevant experience. (IT-related certifications are desirable).
- 3-5 years’ experience in a technical support or helpdesk role
- Experience with Google Workspace Administration, JIRA, Confluence, Slack, Azure Active Directory and InTune, Jamf and AWS
- Thorough knowledge of computer maintenance (MacOS, Windows, Linux)
- Service-oriented mindset and get a kick out of helping other people out
- You’ll get…
- Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
- Generous PTO and flexible attendance policy
- Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
- Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
- Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
- Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain
- This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify
- reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements
- New York Pay Range
- $79,538 — $88,375 USD
Required skills
Google Workspace AdministrationJIRAConfluenceSlackAzure Active DirectoryInTuneJamfAWSMacOSWindowsLinux