Senior Business Solutions Engineer, BizTech(LegalTech)
Airbnb•3h ago
Bangalore, IndiaOnsiteFull-timeSenior Level8+ yrs exp
Top focus
Solutions Engineer
- Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home
- has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
- L9 - Senior Business Solutions Engineer, Legal Tech
- Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home
- has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
- The Community You Will Join:
- The Legal Technology team, within the BizTech organization, leads the mission to deliver innovative technology, empowering our legal function to utilize technology productively, driving connection
- scale support. This role sits within BizTech and partners directly with Airbnb's global Legal organization to accelerate the deployment of AI-powered tools, implementation of legal systems & integrations
- workflow automation across the CLO org.
- The Difference You Will Make:
- We're looking for a world-class Senior Business Systems Engineer to help redefine how Legal operates. You'll deliver fast, practical solutions using internal tools and agentic AI — owning system and tool changes end-to-end, from design through support.
- You'll spot what's slowing teams down, champion best practices, and safeguard data integrity across our platforms — all while staying ahead of how AI is reshaping the way we work.
- This isn't conventional IT or Legal Ops. You'll be embedded directly within our Legal teams, solving real challenges in real time. As a key driver of our Legal Tech strategy, you'll lead the deployment of AI agents, legal application implementations
- automation that scales our global legal infrastructure.
- If you're energized by fast-paced problem-solving and want to shape the future of legal technology with AI — this is the role for you.
- What You'll Do
- Embedded Deployment & Enablement
- Partner directly with practice group leads, paralegals, and in-house counsel to identify high-value workflow automation and AI integration opportunities.
- Act as the technical DRI for Legal AI tools — from intake through deployment — owning the full lifecycle development within your assigned legal function.
- Build, test, and deploy Legal AI workflows, multi-agent workflows, RAG pipelines, and AI copilots powered by Claude Enterprise. Building MCPs would be add on
- Run discovery workshops and translate business requirements into engineering-ready specifications for internal engineering teams.
- Governance & Stakeholder Management
- Navigate internal governance processes (PLADIS, Security, Privacy) on behalf of Legal stakeholders — managing intake, review, and approvals.
- Maintain the Legal Tech project portfolio, ensuring initiatives are tracked, prioritized, and communicated effectively to leadership.
- Build trusted relationships with Deputy General Counsels, Legal Ops leads, and cross-functional partners in BizTech, Security, and Engineering.
- AI Enablement
- Design and deliver Claude Enterprise training sessions for Legal teams — covering prompting, workflow integration, and responsible AI use.
- Create adoption playbooks, user guides, and enablement materials tailored to Legal personas (lawyers, paralegals, legal ops).
- Track usage metrics and adoption KPIs; report to Legal Technology and CLO leadership on impact.
- What We're Looking For
- 8+ years of professional experience in Legal Technology, or Enterprise SaaS implementation — preferably in a tech company or law firm technology function.
- Minimum of 2 years of experience demonstrably using AI in workflows and to support customers.
- Proven track record of architecting and building AI-powered applications including multi-agent workflows, retrieval systems, and LLM integrations
- Proven track record in forward-deployed, embedded, or client-centric technical positions.
- Experience researching and implementing custom applications from the Marketplace from research, to design and implementation
- Advanced degree (e.g., MS/MBA) in Business, Computer Science, or related fields preferred.
- Demonstrated experience designing and implementing custom business solutions and integrations using enterprise platforms.
- Skilled at stakeholder engagement and cross-functional collaboration in large global organizations.
- Adept at leading complex projects, simplifying technical concepts, and promoting operational excellence.
- Excellent written and verbal communication skills, especially in critiquing technical designs and leading workshops, and engaging with senior leadership.
- Identifies opportunities for product and process improvements and can lead and implement said improvements, obtaining necessary buy-in from stakeholders and leadership..
Required skills
AILegal TechnologySaaSworkflow automationapplication developmentstakeholder engagementcross-functional collaboration