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Cash & Trade Proc Mgr - C12 - MUMBAI

Citigroup•3w ago
Mumbai Maharashtra IndiaOnsiteFull-time
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The Global Trade Working Capital Loan Operations Specialist (C12) is a high-impact role within the Global Trade & Working Capital Loans (TWCL) Operations team. This position is responsible for supporting the TWCL Operations team in driving operational excellence, embedding a robust global operational rhythm, and executing transformational change across Citi's global footprint.

Aligned with the TWCL Target Operating Model (TOM) and the multi year Digitization Plan , the successful candidate will collaborate closely with global/regional operations heads, product teams, and technology partners to support a high-growth business agenda.

Key strategic priorities include accelerating straight-through processing (STP), driving the global adoption of eLoans, standardizing core systems, and optimizing risk distribution to drive efficiency and support business growth

Responsibilities

  • Operational Rhythm & Performance Governance Global Team Co-ordination : Facilitate and support the TWCL Operations core team.
  • Prepare high-quality materials, facilitate global meetings, and actively track deliverables and action items across regional representatives.
  • Global Performance Dashboards: Design, develop, and maintain monthly global reporting dashboards.
  • Source and analyze operational data to populate key performance indicators (KPIs), providing actionable insights to performance oversight forums to support digitization, automation, and standardization.
  • Service Provider Oversight: Conduct rigorous analysis to support the oversight of internal and external service providers, including Global Loan Operations.
  • Steering Committee Support: Support Global Steering Committees through the preparation of executive-level presentations, meeting documentation, and rigorous follow-up on action items.
  • Process Re-engineering & TOM implementation End-to-End (E2E) Process Reviews: Conduct comprehensive E2E process reviews across key global locations to perform operating model gap analyses (Current State vs.
  • Target Operating Model) and identify strategic recommendations.
  • Standardization & Optimization: Investigate, document, and implement global process changes to harmonize documentation requirements, eliminate regional variances, and improve the overall customer experience.
  • Pain Point Resolution: Perform ad-hoc process diagnostics and data analysis to identify operational bottlenecks and define structured action plans to resolve them.
  • Strategic Digitization & Technology Delivery eLoan Adoption: Partner with country operations teams to identify and establish action plans to dismantle local barriers (technical, regulatory
  • operational) to the adoption of e-loans at scale.
  • Work with stakeholders to ensure necessary technical fixes and enhancements are prioritized in the technology Book of Work (BoW).
  • Agile Tech Delivery: Support the Global WCL Operations team in delivering technology changes within an Agile environment.
  • Define business requirements, prepare user acceptance testing (UAT) scenarios, and ensure new features are successfully commercialized and embedded.
  • JIRA Ownership: Take ownership of specific JIRA epics, stories, and tasks to ensure transparent tracking of technology deliverables.
  • System Migration: Support workstreams dedicated to standardizing TWCL global systems, specifically driving the migration of product processors from legacy platforms (e.g., Flexcube) to the strategic target architecture (e.g., TRIMS) across global regions.
  • Product Integration & Financial Analysis New Product Onboarding: Collaborate with Product and Operations teams to analyze requirements for new product launches or process changes, conducting detailed data analysis to support implementation recommendations.
  • Cost-to-Serve Analysis: Source, aggregate, and analyze cost data to deliver comprehensive cost-to-serve models comparing Trade Operations and Global Loan Operations, facilitating strategic executive decision-making.
  • Key Competencies: Advanced Business Analysis: Proven ability to conduct end-to-end process mapping, identify operational pain points, and translate complex data into meaningful executive insights.
  • Stakeholder Management & Collaboration: Exceptional interpersonal skills with the ability to build trusted, collaborative relationships with cross-functional teams globally and regionally.
  • Analytical & Problem-Solving Excellence: Strong intellectual curiosity with a structured approach to identifying root causes of complex operational issues and developing sustainable solutions.
  • Agility & Adaptability: Comfortable operating in a fast-paced, evolving environment; proven ability to manage a demanding workload and prioritize tasks effectively.
  • Self-Motivation: A proactive self-starter who exhibits high energy, positive attitude, and the ability to act decisively under pressure.
  • Knowledge, Experience & Qualifications

Required

  • Experience: Minimum of 5–7 years of experience in financial services operations, business analysis, or operational transformation roles.
  • Process Re-engineering: Demonstrated experience in process re-engineering, workflow automation, or large-scale operational migrations.
  • Tools: Proficiency in data analysis tools (Excel, BI tools) and project management platforms (JIRA/Confluence).
  • Experience of utilizing AI to drive efficiencies

Preferred

  • Domain Expertise: In-depth knowledge of Trade Working Capital Loans (TWCL) business, processes, and systems within Citi.
  • Financial Acumen: Solid understanding of basic accounting principles and how financial transactions impact operating systems and the General Ledger (GL).
  • Methodologies: Strong working knowledge of the Software Development Life Cycle (SDLC) and Agile methodologies.
  • Education: Bachelor’s degree in Business, Finance, Technology, or a related field.
  • Professional certifications (e.g., PMP, Scrum Master, Lean Six Sigma) are a plus.
  • This job description provides a high-level review of the types of work performed.
  • Other job-related duties may be assigned as required. ------------------------------------------------------ Job Family Group: Operations - Transaction Services ------------------------------------------------------ Job Family: Cash Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer
  • qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran
  • any other characteristic protected by law.
  • If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
  • View Citi’s EEO Policy Statement and the Know Your Rights poster.

Required skills

Agile
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