IN_Senior Associate_ Salesforce Agent force_GCC_Advisory_Gurgaon

Line of Service Advisory Industry/Sector Not Applicable Specialism Salesforce Management Level Senior Associate Job Description & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency.

These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. Those in Salesforce user experience at PwC will focus on providing consulting services for enhancing the user experience of various applications.

You will analyse user needs, design intuitive and user-friendly interfaces, and offer guidance and support for improving the overall user experience. Working in this area, you will enable clients to optimise user engagement, increase user satisfaction, and achieve their strategic objectives. *Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities.

This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life.

Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law.

We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations Job Description & Summary: We are looking for a seasoned Salesforce Agentforce Responsibilities:  Design and develop Agentforce agents within Salesforce.  Configure and manage Prompt Builder, Copilot Studio, and AI Agent Actions .  Build conversational flows leveraging LLMs, natural language processing, and AI prompts .  Integrate Agentforce with Sales Cloud, Service Cloud, and external APIs .  Develop and maintain Apex classes, LWC components, and Flow automations .  Create and optimize data models and knowledge bases for AI responses.  Ensure security, governance, and compliance of AI-driven interactions.  Collaborate with business stakeholders to identify use cases and translate them into AI solutions.  Monitor agent performance and continuously improve accuracy and efficiency.

Mandatory skill sets:  3–8 years of experience in Salesforce development  Hands-on experience with: Salesforce Flow, Apex, Lightning Web Components (LWC) Agentforce / Einstein Copilot / AI Cloud Prompt engineering & AI model usage  Strong understanding of: CRM processes (Sales, Service) REST/SOAP APIs and integrations  Experience with Data Cloud / Knowledge / OmniStudio (preferred)  Familiarity with Generative AI concepts, LLMs, and automation frameworks Preferred skill sets:  Salesforce certifications such as: Salesforce Platform Developer I/II AI Specialist / AI Associate ( Agentforce -related)  Experience with: OpenAI / Azure OpenAI / Salesforce AI Cloud Conversational design Chatbot development Years of experience required: 4 to 8 Years Education qualification: BE/ B.Tech /MBA /MCA / M.Tech Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of Technology, Master of Business Administration, Bachelor of Engineering Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Salesforce (Software) Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Creating Mock-Ups, Creativity, Customer Experience (CX) Strategy, Design for Usability, Design Review, Design Thinking, Digital Customer Experience, Embracing Change, Emotional Regulation, Empathy, Experience Design, Graphic Artistry, Human-Centered Design, Inclusion, Intellectual Curiosity, Interface Management, Iterative Design, Learning Agility, Optimism, Product Design {+ 17 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship?

No Government Clearance Required? No Job Posting End Date May 5, 2026