Associate Technical Customer Solutions Manager, AWS Security Assurance Services
AWS Security Assurance Services LLC•1h ago
United StatesOnsiteFull-timeEntry Level0-1 yrs exp
H-1B verified · 2310 LCAs
Top focus
Customer Success ManagerTechnical Product ManagerTechnical Program ManagerQa ManagerTechnical Account Manager
- Are you ready to launch your career in cloud security by working directly with customers to drive real business outcomes? As an Associate Technical Customer Solutions Manager on the AWS Security Assurance Services team, you will contribute to customer adoption, value realization
- transformation on technical and business initiatives within well-defined project scopes. This is a customer-facing role where you'll build foundational expertise, develop trusted relationships
- deliver visible impact—all while learning from experienced CSMs. You'll execute defined tasks and follow established implementation plans, ensuring quality delivery and progress visibility for both customers and internal teams. You are trusted to make decisions when clear direction is available
- you'll grow your comfort with ambiguity as you develop toward the next level. If you're passionate about cloud technology, thrive in customer-facing environments
- want to build a career driving measurable outcomes, we'd love to hear from you. Key job responsibilities Contribute to customer adoption, value realization
- transformation on straightforward technical and business initiatives within well-defined project scopes Execute defined tasks and follow established implementation plans, ensuring day-to-day deliverables are completed with quality and progress remains visible Participate directly in customer meetings, presenting to managers and team members, representing workstreams you own
- following up on actions that drive outcomes Build relationships with customer contacts and immediate internal teams while learning to apply established strategies and best practices Demonstrate foundational technical expertise to support straightforward challenges within customer engagements, contributing to implementations and supporting technical decisions under guidance Translate straightforward technical requirements into adoption roadmaps with guidance from senior CSMs, ensuring technical work connects to measurable customer value Incorporate emerging technologies into execution and delivery, using established mechanisms that reduce manual effort and streamline processes Create adoption milestones and ensure they are delivered as planned, so customers recognize value from their initiatives Communicate clearly and concisely—both verbally and in writing—externally and internally to support project objectives Escalate issues to senior team members to maintain alignment and assist with gathering customer feedback to support service improvements Begin peer mentoring within your level, sharing knowledge and helping others navigate challenges
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Able to dive into technical details at sufficient depth to understand customer environments, support scoping discussions
- escalate technical gaps to senior team members - Experience with project or program delivery - Experience in specific technology domain areas such as software development, cloud computing, systems engineering, infrastructure, security, networking, data and analytics — or equivalent experience in military/government program environments (e.g., network operations centers, cybersecurity units, communications squadrons, signal corps) - Experience that includes strong analytical skills, attention to detail
- effective communication abilities
- experience in technical support — including experience gained through military operational planning, mission briefings
- after-action reporting - Experience with continuous integration and continuous delivery — or experience with structured change management, configuration control
- deployment processes in regulated or mission-critical environments - Bachelor's degree or equivalent training or certifications / military experience and certifications, programs.
- Experience in security, compliance
- risk management domains (e.g., FedRAMP, SOC, ISO 27001, NIST, PCI-DSS) - Familiarity with security assurance frameworks, audit processes
- governance/risk/compliance (GRC) tooling - Project management certification such as PMP, Scrum
- other Agile certification - Experience working with and presenting to C-level executives, IT
- lines of businesses across organizations or equivalent - Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS) - Knowledge of cloud computing concepts and design considerations — or equivalent knowledge from managing secure government/military IT infrastructure, virtualization
- classified network environments - Experience working in a customer-facing environment — or experience in roles requiring stakeholder coordination, such as liaison positions, advisory roles
- cross-functional military assignments Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
- other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications
- location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off
- parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, NC, Durham - 98,200.00 - 160,000.00 USD annually USA, TN, Nashville - 88,400.00 - 154,700.00 USD annually USA, VA, Herndon - 98,200.00 - 160,000.00 USD annually USA, WA, Seattle - 98,200.00 - 160,000.00 USD annually
Required skills
cloud computingsecuritycompliancerisk managementproject managementsoftware developmentsystems engineeringinfrastructurenetworkingdata analyticscontinuous integrationcontinuous deliveryAgilestakeholder managementtechnical support