Senior Director - Product Design
Freshworks•5h ago
Hyderabad, inOnsiteFull-timeSenior Level15+ yrs exp
Top focus
Director ProductVp ProductProduct ManagerSenior Product ManagerProduct Designer
- About Freshworks Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve
- deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global
- Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations. Fresh vision. Real impact. Come build it with us.
- Roles & Responsibilities Vision & Strategy: Define and drive the long-term design vision and strategy for integrated product portfolios. User advocacy: Champion a deep understanding of users to ensure products are not just functional, but indispensable. Cross-functional alignment: Collaborate with senior leadership in Product Management and Engineering to create a cohesive product strategy that anticipates market trends and user needs. Executive communication: Evangelize the power of design thinking to solve complex challenges, presenting strategies and concepts to executive stakeholders. Team leadership: Lead, mentor
- expand a world-class product design team, fostering a culture of excellence, collaboration
- continuous learning. Design execution: Oversee the entire design lifecycle: Partner with our Research leader to drive foundational understanding of our user base. Partner with our PM leaders to drive a design strategy that is focused on revenue growth
- long term retention Drive design excellence with your product design team. Ensure deliverables are of high quality. Evangelize the work - Regular updates to leadership, as needed. Design systems: Partner with the Design systems leader to ensure the system serves the product needs
- stays up to date with the innovations being made in the product portfolio. Data-informed process: Insist on a data-informed approach, leveraging user analytics and qualitative research to validate hypotheses and measure the impact of design solutions. Supercharge team velocity: Transform the design team's operational efficiency by embedding AI into daily workflows, moving beyond personal productivity to fundamentally accelerate how quickly and effectively the team delivers enterprise-grade experiences. Impact You Will Create Drive business growth: Transform business software from a blocker into a tool that propels growth by creating better experiences for customers and employees. Simplify complexity: Make the most complex processes simple, intelligent
- efficient. Drive customer retention: You are customer obsessed. You advocate for a deep understanding of our customers, the ICP
- their unmet needs. This advocacy should directly tie to improved CSAT and overall better retention (NDRR). Enhance productivity: Eliminate friction to make employees more effective and organizations more productive. Deliver actionable insights: Tackle the immense challenge of visualizing complex relationships, streamlining critical workflows
- turning massive amounts of operational data into actionable insights. Champion AI-Augmented design operations: Act as an early adopter and evangelist for integrating AI technologies into the end-to-end design lifecycle. Operationalize AI tools for rapid prototyping, generative asset creation
- automated research analysis to exponentially increase your team's output and elevate the quality of their strategic work.
- Experience: 15 years in product design, with at least 5 years managing managers and senior ICs (Principal, Sr.Staff level). Domain Expertise: Extensive experience designing complex, data-rich enterprise SaaS applications. Portfolio: A compelling portfolio that showcases leadership and design work on products involving complex workflows, data visualization
- systems thinking. Leadership Record: Proven ability to build, manage
- motivate high-performing design teams in a competitive technology landscape. Technical Acumen: A strong aptitude for understanding highly technical domains and the ability to translate that complexity into simple, intuitive user experiences. AI Adoption Record: Demonstrable experience integrating AI tools and methodologies into a design team's workflow at scale, with clear examples of how this adoption improved the overall velocity and quality of the team's deliverables. Education: Bachelor’s or Master’s degree in Design, HCI, Computer Science
- At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose
- passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions
- ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities
- business. Fresh vision. Real impact. Come build it with us.
Required skills
Product DesignAISaaSData VisualizationUser Experience