Vice President, GBSC Operations Excellence & Enablement

Mastercard•20h ago

United StatesOnsiteFull-timeExecutive Level15+ yrs exp

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Operations AnalystOperations ManagerOperations Consultant

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Vice President, GBSC Operations Excellence & Enablement OVERVIEW Mastercard’s Global Business Solutions Center (GBSC) is dedicated to helping the organization transform their business operations to achieve higher efficiency, effectiveness
agility. Today, with over 1,200 dedicated colleagues worldwide, the GBSC supports more than 200 services across 89 countries spanning all business units. Our commitment to excellence, innovation
collaboration drives us to continuously elevate standards and exceed expectations in every endeavor. By leveraging a comprehensive suite of services and solutions, the Strategy, Enablement and Transformation Team is one of the key foundational pillars that supports overall GBSC and enterprise stakeholders in optimizing their business to drive value and enhance performance. As the GBSC continues to scale and mature its operating model, the organization is seeking a Vice President, GBSC Operations Excellence & Enablement. This leader will be responsible for establishing and leading the performance management, financial planning
operational governance framework for the GBSC. This role focuses on defining how the business is measured, planned
governed—ensuring clear visibility into performance, disciplined resource planning
strong operational oversight across internal teams and third-party partners. Reporting into senior leadership, this individual will lead a cross-functional team responsible for FP&A, data governance, performance management, vendor governance
process discipline, working closely with business leaders to enable data-driven decision-making and operational excellence. RESPONSIBILITIES
Own and lead the GBSC performance management framework, including KPI definition, performance tracking, and review cadence
Lead financial planning processes, including budgeting, forecasting, and headcount planning aligned to business priorities
Manage capacity and workforce planning process, providing visibility into demand, utilization, and resource allocation
Oversee data governance and business insights, ensuring a single source of truth for reporting and analytics
Establish and manage vendor and contract governance frameworks, including SLA definition, performance scorecards, and governance routines
Lead vendor and BPO performance reviews, ensuring alignment to service and cost expectations
Define and manage process governance standards, including process ownership and change control
Oversee documentation and knowledge management practices to support operational consistency and enable automation and AI initiatives
Provide analytical insights and decision support to senior leadership, including performance trends, forecasts, and trade-off analysis
Partner with Strategy & Transformation, Customer Experience, PMO, and Finance to ensure alignment between planning, performance, and execution
Partner with GBSC operations teams by delivering global standards, monitoring progress and adoption, and coordinating ongoing alignment & governance across teams SKILLS
Strong financial and analytical capabilities, with deep experience in FP&A, performance management, and operational planning
Proven ability to connect financial, operational, and data insights to drive decision-making
Experience building and leading KPI frameworks and performance management systems
Strong understanding of vendor governance and third-party performance management
Experience establishing process governance and operational discipline in complex environments
Ability to influence across functions and drive accountability without direct authority
Strong problem-solving skills with ability to translate data into actionable insights
Excellent communication skills, including ability to present complex analysis to senior leadership
Collaborative and pragmatic leadership style, balancing rigor with business needs QUALIFICATIONS & EXPERIENCE
15+ years of experience in finance, operations, business performance, consulting, or related roles
Proven track record leading performance management, planning, or operational governance functions at scale
Experience in global shared services, GBS, finance operations, or similar environments strongly preferred
Demonstrated experience managing vendor and third-party performance frameworks
Strong background in financial planning, forecasting, and resource management
Experience building or maturing data governance, reporting, or analytics capabilities preferred
Bachelor’s degree required
finance, business, or related field preferred
advanced degree a plus Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices
Ensure the confidentiality and integrity of the information being accessed
Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement
and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time
jury duty leave
and on-site fitness facilities in some locations. Pay Ranges O'Fallon, Missouri: $189,000 - $312,000 USD

Required skills

FP&Aperformance managementoperational planningdata governancevendor governancefinancial planningforecastingresource managementanalytics