Small Business Program Product Manager

Key Responsibilities

• Partner with product and marketing to help define, develop
• implement product strategies through analyzing consumer behavior and preferences, competitive best practices
• product economics Manage day-to-day activities to deliver and execute product features across multi-phase programs, projects
• workstreams including deposit product processor technology build and customer migration plans Lead process engineering efforts that foster simplification, lean systemic process lifecycles
• de-risk Additional responsibilities Assist product manager with developing roadmaps and business cases Serve as subject matter expert and has oversight over the client experience, features and servicing processes Workwith cross-functional project teams within Citi and external partners Manage product approvals, define product requirements, create user stories, define acceptance criteria, oversee testing status
• post implementation activities Make recommendations based on regulatory changes, competition, consumer trends and market research Ensure a positive customer experience and the oversee the lifecycle of an initiative and day-to-day product support Lead efforts to rapidly fix and remediate any situations which negatively impact customer experience Highly self-motivated, effective communication and decision management skills
• has the willingness to learn and adapt in an agile environment Qualifications Minimum of 5 years of experience in small business product management and/or project management Excellent written and verbal communication skills for a senior audience with the ability to take the lead in broad cross-functional groups Ability to drive business results with a strong sense of urgency Bachelors degree ------------------------------------------------------ Job Family Group: Product Management and Development ------------------------------------------------------ Job Family: Product Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: Irving Texas United States ------------------------------------------------------ Primary Location Full Time Salary Range: $114,720.00 - $172,080.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
• Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
• Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
• For additional information regarding Citi employee benefits, please visit citibenefits.com.
• Available offerings may vary by jurisdiction, job level
• date of hire. ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Jul 22, 2026 ------------------------------------------------------ Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening.
• Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
• Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals.
• Our automated processing and AI do not involve relying on automatic or autonomous decision-making.
• Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
• Illinois residents – AI Notice and Right ------------------------------------------------------ Citi is an equal opportunity employer
• qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran
• any other characteristic protected by law.
• If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
• View Citi’s EEO Policy Statement and the Know Your Rights poster.