Customer Development Engineer, AWS Telco Business Unit
AWS EMEA SARL (UK Branch)•3h ago
United KingdomOnsiteFull-timeMid Level2+ yrs exp
Top focus
Aws EngineerBusiness AnalystHr Business Partner
- Join the AWS EMEA Telecom team as a Customer Development Engineer — a builder-first technical role that combines the strategic advisory expertise of a Solutions Architect with hands-on software engineering capabilities. You will work directly in customer non-production sandbox environments to create working prototypes, proof-of-concepts
- AI-driven solutions that prove AWS value faster than traditional advisory engagements, eliminating the traditional handoff between advisory and implementation. You will be the primary technical partner for major European telecommunications operators, leading with Agentic AI and AI-assisted software development as the primary value proposition while building directly alongside customer engineering teams. Key job responsibilities Builder-First Engagement Build working prototypes in customer non-production sandbox environments using AI-augmented development tools — delivering tangible, demonstrable value early in the engagement Pair-program with customer teams, embedding directly with their engineers during time-boxed sprints to accelerate AI adoption and cloud-native development Write high-quality sample code for proof-of-concepts, demos
- sample applications spanning generative AI architectures, agentic systems
- telco-specific workloads (operations support system modernization, network cloudification, contact centre AI) Design and deploy infrastructure using Infrastructure-as-Code (AWS CDK, Terraform, CloudFormation) in customer sandbox environments, demonstrating scalability and security patterns Strategic Advisory Own the end-to-end technical relationship with Tier-1 European telco groups, acting as trusted advisor to technical decision makers Shape AI and cloud strategy for major operators — translating complex technical capabilities into business-outcome narratives Lead architecture design for Agentic AI initiatives including multi-agent orchestration, foundation model integration
- enterprise AI platforms Drive AI-assisted software development lifecycle strategy, positioning AWS developer tools for software transformation at scale across large engineering organizations Revenue and Opportunity Acceleration Accelerate deal cycles by removing technical blockers through hands-on building — measurably reducing opportunity cycle time Identify and launch new opportunities discovered during customer engagements Increase service adoption per customer through tangible demonstrations of multi-service integration Customer Development Engineer Operating Principles Demonstrate value through building AND advisory — lead with building to show tangible value Act as an extension of customers through hands-on co-development in their environments Outcome-focused — identify, develop
- realise business opportunities through tangible proof points Security first, speed second — but both are possible — AI-augmented development compresses timelines without compromising security or architectural integrity Technical accuracy over short-term revenue — recommend the right solution for customer context, even if it results in lower immediate revenue Scale innovation through reusable solutions — build once, share broadly via accelerators and reference architectures About the team The EMEA Telecom Solutions Architecture team covers the largest telco operators across Europe. We sit within the AWS Global Telecom Industry Business Unit and drive technical outcomes across cloud transformation, AI adoption, network cloudification
- software modernisation. The team operates with a "forward-deployed competence" mindset — bringing deep technical expertise directly to where customers need it most.
- Bachelor's degree in computer science, engineering, mathematics or equivalent
- experience in a professional field or military - Experience in IT development or implementation/consulting in the software or Internet industries - Experience within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics). - Experience in design, implementation
- consulting in applications and infrastructures - Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients - Experience leading in a customer-facing role in the technology industry or equivalent - Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing
- experience with Unreal engine - Experience developing, deploying and managing AI products at scale - Experience leading engineering discussions around technology decisions and strategy related to a product
- Experience working with end user or developer communities - Knowledge of technology principles and services including infrastructure, business applications, data management, security, application platforms
- consumer-facing technology - Experience working with or evaluating AI systems - Experience with evaluating and integrating open source and in house developed toolsets - AWS Solutions Architect Certification - Experience with embedded software Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
- other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Required skills
AWSAITerraformCloudFormationPythonsoftware developmentsystems engineeringinfrastructuresecuritynetworkingdata & analytics