Staff Tech Operations Lead

Job Description

• Job Role A Staff Tech Ops Lead has the knowledge and experience to own, design
• deliver operational processes, services
• business functionality within Oracle MOM globally. They operate IT Operations processes and technology, resolve escalations
• communicate strategy across all relevant levels. They lead and deliver process improvements, leveraging ITIL best practices to build high‑quality processes, ensure operational stability
• expand advanced industry knowledge. They demonstrate strong interpersonal and communication skills, effectively influencing service providers, business partners
• Senior Leadership. Role Profile Act as a lead with European finance business stakeholders. Responsible to provide support during EU business hours. Responds to, identifies and troubleshoots escalations of current IT Operations hardware, software
• processes, using ticket logging application. Demonstrates constant industry & domain awareness of current IT trends. Provides recommendations using continuous improvement processes Has growth mindset of industry & domain. Demonstrates advanced awareness of current technology & Service Management trends. Collaborates with Global global IT and business partners Acts as lead for work provided by a 3rd party Service Provider Demonstrates advanced communications skills to collaborate with business partners, customers and influence Senior Leadership Owns technical & process documentation. (SOP, Guides & Knowledge) Responsible for achieving operational stability & resiliency Drives ITSM & DevSecOps best practice to support changes to IT Services & processes at a high level of complexity Accountable for adherence to Sarbanes Oxley and all compliance standards Strategy & Best Practice:
• Leads in creating best practices & CSI
• Drives evaluation of 3rd party engagement needs
• Leads SOW reviews
• Leads Development and operational process definition, best practices and standards Talent Development & Evangelizing:
• Onboards new hires
• Mentors and provides coaching for others
• Supports Talent Acquisition process by performing interviews for hiring
• Champions culture
• Drives adoption for MOM SDM across IT Subject Matter Expert: Demonstrates expert knowledge Oracle MOM. Is a SME of the end to end business application processes in oracle MOM. Owns technical or process roadmaps for future state Solid subject matter expertise in Oracle MOM As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger
• be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 73 Clarendon Road Location: EUR Home Office Watford GB