Operations Support Manager, Amazon Dedicated Cloud

Amazon Data Services, Inc.•2h ago

United StatesHybridFull-timeManager Level5+ yrs exp

H-1B verified · 2310 LCAs

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Operations ManagerBusiness Ops ManagerRevenue OperationsPeople OperationsCustomer Support Manager

We are seeking an Operations Support Manager (OSM) to provide leadership and expertise in our AWS cleared Data Center (DC) community. The position will help ensure overall availability and reliability to meet or exceed defined service levels of DC operations. The role will function in a cross functional team capacity with impact across an entire DC region focusing on primarily ‘people’ related programs and non-technical projects. The ideal candidate will have proficiency in Human Resources, Health & Safety as well as a background in 24x7 operations. The OSM is a direct report to the Cluster Operations Leader and responsible to assist in the planning and execution of various non-technical programs and mechanisms across the data center region. They will manage numerous employee centric programs and activities focused on the builder experience. They will represent regional perspectives and support all aspects of safety culture in coordination with the Regional Safety Engineer throughout the organization. Further, they will provide detailed support to critical operations functions with cross functional team coordination / deconfliction. This position requires that the candidate selected be a US Citizen and must currently possess an active Top Secret security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph and satisfy other security related requirements. Key job responsibilities Employee Relations - Connections Action Team representative - Morale Events (Cluster, Organizational and Site) planning and execution - Site personalization and improvements oversight - Builder’s Experience Assessment action items execution and tracking - Talent Review Coordinator - Professional development program coordinator Managers - DCEO - DCO / DECOM Health & Safety - Permanent member of Safety Committee - Safety week / fairs planning, coordination and execution - Safety drill coordination in coordination with the Regional Safety Engineer - Austin / Safety Metrics & Training status and tracking - Safety Inspection / Austin findings & Action Items status and tracking - Vendor safety spot checks Operations Support - Drill / Training Coordination w/DCEO and DCO program Leads - Qualification Coordination / Oversight - COE Coordinator A day in the life Your normal day will be anything but normal. You have the opportunity to work with a high performing team that is tasked with the Operations & Maintenance (O&M) of a unique critical infrastructure environment. The team knows their roles
they know how to succeed. Managing and sharing in their success is exciting and rewarding. High performing partner teams are woven into every step of the O&M, the acceptance of construction, management of the security parameters
the overall safety, security
availability considerations. This all ensures that no two days are the same. You will end your day with the satisfaction of knowing that your contributions have significant impact on the mission of our customers. About the team AWS Infrastructure Services owns the design, planning, delivery
operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power
cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware
network engineers, supply chain specialists, security experts, operations managers
other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path
includes alternative experiences, don’t let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home
is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
2+ years of program or project management experience - 3+ years of Computerized Maintenance Management System program experience - 3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing
distribution industries experience - 3+ years of advanced Microsoft Word and Excel experience - Bachelor's degree in relevant field
2+ years of Amazon RME (BB/3P) full time experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Current, active US Government Security Clearance of Top Secret or above - Bachelor's degree or equivalent program management work experience and 3+ years of supporting teams in a 24x7 operations environment - Relevant experience leading cross-functional teams or projects, relevant experience in using data or anecdotal evidence to influence business decisions
experience working with the MS Office suite (Word, Excel, Outlook)
Knowledge of Lean principles and DMAIC methodology - Experience in MS Access and SQL - Experience in requirement gathering and ability to write clear and detailed requirement document - Experience using Microsoft Projects software - Experience with material handling systems (MHS) installation, operation and maintenance - Experience working in an analytical environment with cross-functional teams - 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience - Experience with data and analysis tools including Microsoft Excel and SQL - Experience conducting behavioral interviews and hiring - Experience working in DCs - Advanced Degree and/or PMP Certification Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications
location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off
parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, TX, San Antonio - 55,600.00 - 97,400.00 USD annually

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TypeScriptAWSSecurity