Software Development Engineer II - CCaaS
Observeai•5h ago
BengaluruOnsiteFull-timeMid Level2+ yrs exp
Top focus
Software EngineerSoftware Engineer IiSenior Software Engineer
- About Us
- Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter
- more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.
- Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action
- continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality
- reduce operational costs while empowering your frontline team to focus on higher-value work.
- Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health
- Verida improve customer satisfaction, boost agent productivity
- deliver consistent, scalable performance across every customer interaction.
- Why Join Us
- Join Observe.AI and build the backend that powers AI agents transforming customer service for global enterprises. You’ll work on complex, high-scale systems where your code has a direct and visible impact. With a culture that prizes speed, innovation
- ownership, this is your chance to sharpen your skills and shape the future of AI-powered experiences.
- You’ll work closely with product, design
- engineering leaders to ensure we’re solving the right problems the right way. If you want an opportunity where your ideas matter, your code ships fast
- your growth is fueled by meaningful challenges alongside supportive peers, this is the place for you.
- What You’ll Be Doing
- Interact with clients directly and drive technical discovery calls
- Understand the customer requirements perform a feasibility study of the Customer CCaaS Offerings and identify the right method for the integration
- Prepare the design document and execution plan for the integration between OAI and Customer CCaaS infrastructure
- Build a Proof-Of-Concept(PoC) to validate the integration
- Code, unit test, and deploy the newly built CCaaS integration to production servers
- Guide the junior engineers with technical queries on product, process, and technology
- Handle Customer Escalations and take part in live troubleshooting sessions
- Work with cross-functional teams(PreSales, Customer Success Managers, Implementation Managers) to clarify technical queries, product features, and custom requests
- Work with the product team to ideate new features based on product gaps and usage trends
- What You’ll Bring To The Role
- 2+ years of experience in building large-scale products
- Expertise in Java or Golang.
- Knowledge of container management tools (docker-swarm, Kubernetes) is a plus. An ability to perform well in a fast-paced environment
- Good knowledge in at least one of the SQL or no-SQL databases: Postgres, MongoDB, Cassandra, Redis
- Hands-on experience with telecom protocols (SIP/SDP, RTP, etc.)
- Hands-on with SIPREC, REST API, WebSockets, WebRTC, and gRPC technologies
- Hands on with tools like WireShark, Postman etc
- Perks & Benefits
- Excellent medical insurance options and free online doctor consultations
- Yearly privilege and sick leaves as per Karnataka S&E Act
- Generous holidays (National and Festive) recognition and parental leave policies
- Learning & Development fund to support your continuous learning journey and professional development
- Fun events to build culture across the organization
- Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)
- Our Commitment to Inclusion and Belonging
- Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status
- any other basis protected by applicable local, state
- federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
- We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop
- retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
- If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai .
Required skills
GoJavaRESTgRPCPostgreSQLMongoDBRedisKubernetesDocker