Account Manager I, Hub Delivery
Amazon.com Services LLC•3w ago
United StatesOnsite$66.3K–$100.7KFull-timeManager Level5+ yrs exp
H-1B verified · 2310 LCAs
Top focus
Account ManagerDelivery Manager
- In this Individual Contributor role, you will own a portfolio of Hub Delivery Partners across delivery stations in your assigned region. You will develop and execute territory plans that drive partner launch success, sustained high performance
- retention while collaborating cross functionally with Station Operations Managers and Program Managers to solve complex problems in Amazon's evolving last mile delivery network. Key job responsibilities Partner Performance & Development * Conduct performance reviews analyzing partner health and reliability metrics to provide data-driven recommendations * Execute coaching interventions on operational best practices to achieve and maintain performance benchmarks * Monitor performance trends and implement proactive interventions to prevent deactivation * Serve as primary escalation point for partner issues, coordinating rapid resolution across internal teams * Communicate operational impacts, program updates
- network changes with urgency and clarity to external stakeholders. Strategic Partnership * Act as partner advocate, channeling feedback to drive systemic improvements across Hub Delivery operations * Identify workflow inefficiencies and formulate network-level operational improvements * Collaborate with cross-functional teams to deliver high-quality solutions addressing partner pain points Capacity & Growth Management * Partner with planning teams on volume forecasting and capacity optimization * Support partner scaling initiatives while maintaining quality standards * Analyze territory performance data to identify expansion opportunities and risk mitigation strategies This high-impact role requires strong communication skills, analytical problem-solving ability
- ownership mentality in ambiguous environments. You will build processes from scratch while driving innovation in Amazon's last mile delivery space. About the team https://logistics.amazon.com/hubdelivery/marketing/
- 2+ years of sales or account management experience - Experience with Excel - Experience analyzing data and best practices to assess performance drivers - Bachelor's degree
- Experience analyzing key open issues and resolution metrics for each of the managed accounts - Experience in relationship management within technology, start-ups
- SaaS Platforms Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
- other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications
- location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off
- parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, NY, New York - 66,300.00 - 100,700.00 USD annually