General Manager - Operations

See yourself being part of a large, transformational change? This could be the role for you! At Iress, we make things happen Iress is one of Australia’s largest technology companies and employs more than 1,100 people across Australia, The United Kingdom, Africa, Canada, New Zealand and Asia.We believe technology should help people perform better every day.

Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world’s most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers.

Build your career at Iress! This is a newly created position, the General Manager – Operations is accountable for leading and evolving the operational function for the Wealth APAC business unit , ensuring efficient, scalable and high-quality delivery of services to clients and the business.

This role owns end-to-end operational performance, including the leadership of operational teams, and plays a key role in enabling the success of the business unit through strong execution, discipline, and continuous improvement. Working in close partnership with the BU CEO and BU Leadership Team, the role translates strategic priorities into operational plans, ensures readiness and delivery of key initiatives, and builds the operational capability required to support growth and long-term business performance.

Some of the amazing things you’ll be involved in : Operational leadership and performance Lead and develop high-performing operational teams, with accountability for service delivery, performance, and engagement Own operational outcomes across the business unit, ensuring efficiency, quality, and consistency Establish clear performance metrics, service standards, and reporting frameworks Operational strategy and business enablement Partner with the BU CEO and Wealth Leadership Team to translate strategic priorities into clear operational plans and execution Provide operational insight to inform business planning, prioritisation, and investment decisions Identify and execute opportunities to improve business performance through operational leverage Operational excellence and continuous improvement Drive a culture of continuous improvement, simplifying processes and improving customer and employee outcomes Use data and insights to identify inefficiencies and prioritise improvement initiatives Lead initiatives to uplift and modernise operational capability, including systems, tooling, and processes Business execution and delivery Support delivery of key business initiatives by ensuring operational readiness and execution discipline Remove friction across functions to improve speed, quality, and consistency of delivery Operational governance and discipline Establish clear operational governance, reporting, and performance rhythms across the business Ensure consistent execution against priorities, with clear ownership and accountability Maintain effective day-to-day operational controls and oversight as part of standard business operations What you will bring Strong operational leadership experience, with accountability for service delivery and team performance Deep understanding of operational excellence, including transformation and process optimisation, service management, and performance frameworks Experience operating in complex, technology-enabled environments (ideally fintech and/or financial services) Strong commercial acumen, with the ability to balance efficiency, cost, and growth Ability to design and embed governance, reporting, and execution discipline within a business Strong stakeholder management and influencing capability at senior levels Why work with us? 8 additional paid days per year to extend your weekends Hybrid working Generous cash bonus for every successful referral Starting school leave - 8.5 days of leave to assist your children with the transition to school Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work 3 days’ paid leave per year to participate in charity initiatives Discounted health insurance premiums Access to learning and development programs through LinkedIn Learning Iress is committed to fostering a welcoming and inclusive culture.

We strongly believe that diversity is what makes our teams and our products succeed. Our people have different experiences, skills, perspectives and beliefs and everyone’s uniqueness is valued and celebrated. Our hiring decisions are never based on sexual orientation, race, gender identity, religion, disability, citizenship, marital or family status and age.

Even if you feel you don’t meet all of the requirements of the role, we would still like to hear from you! We’re also proud to be globally recognised as a WORK180 Endorsed Employer that promotes and supports all women in the workplace. For more information about what we do, our people and values, please visit our website - https://www.iress.com/join-us/careers/ #LI-Hybrid Employment Type Employee Time Type Full time