Growth Engineer
Sarvam•3w ago
BengaluruOnsiteFull-time
- About Sarvam Sarvam is building the bedrock of Sovereign AI for India. The company is developing India’s full-stack sovereign AI platform, building across research, models, infrastructure and applications with a singular focus on making AI genuinely work for India. Sarvam works with leading enterprises and public institutions and is backed by Lightspeed, Peak XV
- Khosla Ventures. Sarvam partners with India’s leading brands, including Tata Capital, SBI Life, CRED, IDFC
- LIC. About the Role We're looking for a Growth Engineer to be the technical heart of our customer relationships. You'll sit at the intersection of engineering and customer success — helping customers adopt and get lasting value from our product. When customers hit a technical wall, you're the person who understands both their goals and our system deeply enough to unblock them. What You'll Do
- Own the technical relationship with a portfolio of customers
- Lead implementation: integrations, configuration, data migration, and API setup.
- Troubleshoot and resolve complex technical issues, escalating to engineering when needed and seeing them through to resolution.
- Partner with Growth & Retention Managers to drive adoption, expansion, and retention.
- Build solutions and scripts that help customers succeed with our product.
- Run technical reviews, health checks, and best-practice sessions to keep accounts healthy and reduce churn.
- Translate customer feedback into clear, prioritized input for product and engineering.
- Create and maintain technical documentation, runbooks, and self-service resources. What We're Looking For Required
- [2+] years in a customer-facing technical role (Customer Success Engineering, Solutions Engineering, Technical Support, Sales Engineering, or similar).
- Strong technical aptitude: comfortable with APIs, integrations, and reading/writing scripts (e.g., Python, JavaScript, SQL).
- Excellent communication skills — able to explain complex technical concepts to both engineers and non-technical stakeholders.
- A genuine customer-first mindset and strong relationship-building skills.
- Strong troubleshooting and problem-solving abilities, with patience and persistence.
- Ability to manage multiple accounts and priorities simultaneously. Preferred
- Degree in Computer Science, Engineering, or equivalent practical experience.
- Experience with [SaaS / cloud / your product category] and a technical customer base.
- Familiarity with cloud platforms (AWS, GCP, or Azure) and tools like Postman, SQL clients, or log analysis tools.
- Understanding of common integration patterns (REST, webhooks, SSO/SAML, ETL).
- Track record of improving retention, adoption
- customer health metrics. Tech Stack & Tools APIs & webhooks · [Python/JavaScript/SQL] · [AWS/GCP/Azure] · [CRM & CS platform] · ticketing & documentation tools Why Sarvam? Sarvam is a fast-moving, high talent-density team building full-stack AI for India, working on problems that push the frontiers of AI with real population-scale impact. Work alongside researchers, engineers, builders
- business leaders who move fast and hold each other to a very high bar High ownership and high impact, from day one Everything we do is AI-first, from the way we build and ship to the way we think about problems You can work on problems that could change how an entire country learns, works
- communicates If you want to work on problems at the frontier of AI in India, Sarvam is the place to be.
Required skills
PythonJavaScriptAWSGCPAzure