Director, North American B2B Secular Shift Program Operations

Mastercard•21h ago

United StatesOnsite$8Full-timeDirector Level10+ yrs exp

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Program ManagerOperations AnalystOperations ManagerOperations Consultant

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, North American B2B Secular Shift Program Operations Director, North American B2B Secular Shift Program Operations There are approximately $8T of B2B Payments in the US & Canada still made by check – with the majority in the US. There are approximately $10T of B2B Payments made by ACH with no remittance data associated with them. Combined, these B2B Payments represent roughly 25% of the global B2B secular shift opportunity. Mastercard’s Commercial & New Payments Flows North America (NAM) Business is responsible for driving Gross Dollar Volume (GDV) growth through secular shift. We are looking for a Director, North American B2B Secular Shift Program Operations to drive key vertical activities and Key Responsibilities Program Management
Drive execution of the North American B2B Secular Shift Vertical Strategy
Establish and facilitate the cadence of activities that drive both alignment and milestone achievement
Build and maintain clear and predictive KPI reporting Growth & Commercial Execution
Facilitate initiatives that increase card adoption, activation, spend and acceptance at scale
Collaborate with Sales, Channels, and Partnerships to embed card led strategies into acquisition and portfolio management
Facilitate alignment with global product teams to build out capabilities that embed in key vertical technology solutions (construction & trades, B2C retail and restaurants, property & casualty insurance) to drive secular shift
Pilot, measure, and scale initiatives that drive sustained behavioral change Customer & Market Insight
Establish and facilitate the processes to gather industry and market data
Track competitive and fintech trends impacting vertical specific payment choices.
Facilitate translating insights into differentiated value propositions and prioritized initiatives Cross Functional Influence & Performance
Align stakeholders across product, marketing, analytics, risk, operations, and technology
Define KPIs tied to conversion, usage, spend growth, and profitability
Communicate progress, results
recommendations to senior leadership ________________________________________ All About You You are a pragmatic change agent who thrives on turning long standing behaviors into meaningful growth. You combine a strong sense of urgency with the discipline to operate effectively inside a complex organization—and you are energized by driving visible, measurable impact.
Program Execution & Accountability Obsessed: You have experience driving enterprise programs across varied stakeholder groups including Finance, Sales, Product, Services
Development. You know how to rally team members to a common objective regardless of reporting lines. Youm bring empathy to team member interactions and have a strong understanding of what truly motivates behavioral change
Driven by momentum and a sense of urgency: You operate with pace. You move ideas into action quickly, prioritize what matters most, and push through obstacles to keep initiatives moving forward.
Catalyst for transformation: You are motivated by shifting entrenched behaviors, particularly moving legacy payment flows (cash, check, ACH) toward modern, card based solutions. You see both the customer value and the growth opportunity in that shift.
Commercially sharp: You naturally connect customer needs to business outcomes. You can identify high value use cases, articulate compelling value propositions, and translate strategy into adoption and spend growth.
Influential leader: You lead through influence, not hierarchy—bringing together product, sales, marketing, and operations partners around a shared goal and clear execution plan.
Data guided, customer grounded: You balance quantitative insight with qualitative understanding, using both to prioritize, make decisions, and tell a clear story to senior leaders.
Ownership mindset: You act like an owner—taking accountability for outcomes, learning quickly, and continuously raising the bar for results. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices
Ensure the confidentiality and integrity of the information being accessed
Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement
and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time
jury duty leave
and on-site fitness facilities in some locations. Pay Ranges Purchase, New York: $164,000 - $271,000 USD

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