Manager, Platform Professional Services (Remote)

About The Role

What You’ll Do

• Build and grow a team that helps customers operationalize and support AIDR and the broader CrowdStrike Falcon platform, including analyzing and investigating AI-driven alerts and detections within the customer SOC environment Provide hands-on, tactical support to team members to help them deliver high-quality services to our most strategic customers across AIDR and the Falcon platform Deliver directly to customers and partners technical implementation, configuration
• troubleshooting assistance with AIDR capabilities and the Falcon platform Build, operationalize
• curate Services offerings for CrowdStrike Platform Professional Services teams, with a focus on AI-driven detection and response use cases Work cross-functionally with CrowdStrike product, engineering
• go-to-market teams to ensure successful delivery outcomes Manage and mentor team members to help expand skill sets around AI/ML-driven security operations and maximize performance Anticipate customer needs for professional services by leveraging new CrowdStrike AIDR features, Falcon module releases
• emerging AI capabilities Work closely and collaboratively with the Operational Services team to develop customer-facing collateral and AIDR-specific playbooks and documentation Deliver high-quality services, constantly seeking feedback from customers, partners
• CrowdStrike team members to continuously improve offerings What You'll Need: Bachelor's degree in Computer Science, Information Technology, Cybersecurity
• a related field, and/or equivalent military or work experience Currently have or can obtain necessary security clearances, per customer requirement 7+ years of professional experience in professional services 4+ years of experience in technology and/or SOC leadership managing a team of direct reports 4+ years of experience in security operations, detection engineering
• incident response with exposure to AI/ML-driven detection and response platforms or SIEM/SOAR solutions (CrowdStrike AIDR, Falcon platform, Splunk, QRadar, ArcSight, LogRhythm, Exabeam, etc.) Experience with a broad range of SaaS technologies across EDR, SIEM, IAM, Vulnerability Management, Asset Management, SOAR
• AI-driven security tooling Applied knowledge of infrastructure services and applications hosted in AWS, GCP
• Azure and traditional on-prem IT environments, such as directory services, database servers, containerization, authentication providers, networking
• data storage Familiarity with AI/ML concepts as applied to cybersecurity, including behavioral analytics, anomaly detection
• automated response orchestration Experience working with software development projects and field engineering teams Experience working with pre-sales teams on technical scoping and requirements building A proven leader with the ability to inspire, lead
• mentor a high-performing organization, with the ability to establish strong cross-functional relationships to work collaboratively Excellent communication, interpersonal
• collaborative skills Strong business acumen and ability to exercise good judgment, discretion
• maintain confidentiality Very knowledgeable on Windows, Mac
• Linux platforms Ability to travel up to 10% of the time Bonus Points: Technical experience in the following areas Endpoint Security: Falcon platform (preferred), AV/EDR solutions, AI-driven detection and response AI/ML in Security: Experience with behavioral analytics, ML model tuning, automated triage
• AI-assisted threat hunting Development: PowerShell, Python, Bash, Terraform Technologies: Experience with Host based firewall, File Integrity Management, Data Protection, Vulnerability Management, Attack Surface Management, IT Automation Compliance: CIS Benchmarks, STIGs, PCI, HIPAA Database/SIEM: SIEM, MSSQL, Splunk, LogScale, LogRhythm, Exabeam, Crucible Identity: Active Directory, Azure-AD, SSO, MFA Cloud: AWS, Azure, GCP, Oracle #LI-DL1 #LI-Remote This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.
• Benefits of Working at CrowdStrike: Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups
• volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer.
• We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed.
• We support veterans and individuals with disabilities through our affirmative action program.
• CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment.
• The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance
• any other characteristic protected by law.
• We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
• If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.
• Find out more about your rights as an applicant.
• CrowdStrike participates in the E-Verify program.
• Notice of E-Verify Participation Right to Work CrowdStrike, Inc. is committed to fair and equitable compensation practices.
• Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location.
• The base salary range for this position for all U.S. candidates is $140,000 - $195,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.
• For detailed information about the U.S. benefits package, please click here .
• Expected Close Date of Job Posting is:09-23-2026