Senior Project Manager - Software Implementation
Project44•2h ago
Germany - remoteRemoteFull-timeSenior Level5+ yrs exp
Top focus
Project ManagerSenior Project Manager
- Why project44?
- At project44, we believe in better.
- We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world.
- With our Decision Intelligence Platform, Movement , we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively
- automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution
- unlocks next-gen applications that keep businesses moving forward.
- Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose.
- AI at project44
- We expect every project44 team member, regardless of role or function, to actively leverage AI in their day-to-day work. Whether you're building product, serving customers, managing people
- running operations, AI is a tool you're expected to use with intent, curiosity
- judgment. We don't expect everyone to be a data scientist. We do expect everyone to be an intelligent user of AI: able to identify where it adds value, direct it effectively, evaluate outputs critically
- govern it responsibly. We invest in our team's AI fluency because we believe it's a competitive advantage for every person at project44, not just our engineers.
- If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk.
- Senior Project Manager (Software Implementation)
- We are looking for a Senior Project Manager to join our Customer Experience Team within Professional Services, working alongside Solutions Architects, CSM's, Sales, Technical Support
- Engineering to deliver a seamless implementation experience for our customers.
- In this role, you will be responsible for leading the end-to-end execution of customer implementations, ensuring projects are delivered on time, within scope
- on budget while maximizing customer satisfaction. You will partner closely with Solutions Architects, who will lead the technical design
- you drive governance, coordination
- delivery excellence across all phases of the project lifecycle.
- This role will primarily focus on strategic and complex customer implementations, often requiring in-region presence and specific language capabilities. As such, the Senior Project Manager may engage closely with local stakeholders and travel onsite occasionally to ensure successful delivery.
- Key Accountabilities:
- Own and drive the full project lifecycle for customer implementations, from post-sale handover through Go-Live and Hypercare.
- Develop and manage detailed project plans, timelines, milestones, and deliverables, ensuring alignment across internal and customer teams.
- Lead project governance, including status tracking, reporting, and stakeholder communication at all levels.
- Manage project risks, issues, and dependencies, proactively identifying mitigation strategies and driving resolution.
- Own budget and scope management, ensuring projects are delivered within agreed commercial parameters.
- Act as the primary point of contact for customers on project delivery, ensuring clear communication, expectation management, and alignment.
- Coordinate cross-functional teams, including Solutions Architects, Engineering, Product, and Support, to ensure smooth execution.
- Facilitate key project ceremonies, including:
- Project kick-off calls
- Weekly status meetings
- Steering committees (when applicable)
- Go-live readiness reviews
- Support testing phases (System Testing & UAT) by coordinating timelines, stakeholders, and deliverables.
- Drive Go-Live planning and execution, including cutover coordination and post-launch validation.
- Oversee Hypercare phase, ensuring a smooth transition to Customer Success and long-term account stability.
- Ensure accurate tracking of project progress using internal tools (e.g., Jira, Zendesk, Rocketlane, or equivalent).
- Contribute to process improvements, project management standards, and scalable delivery frameworks.
- Support pre-sales and discovery activities by providing input on timelines, delivery approach, and implementation feasibility.
- Requirements & Preferred Skills
- Fluent in English and German (written and spoken).
- Additional languages are a strong differentiator, with a strong preference French OR Spanish OR Italian .
- 5+ years of experience in customer-facing project management roles, preferably within:
- Supply chain, transportation, or logistics technology
- SaaS implementations
- Software delivery
- Proven experience managing complex, multi-stakeholder projects with competing priorities and timelines.
- Strong expertise in risk, budget, and stakeholder management.
- Experience working with project and collaboration tools such as JIRA, Confluence, Microsoft Office, or equivalent.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Strong organizational skills with the ability to manage multiple projects simultaneously.
- Comfortable working in a fast-paced, cross-functional, global environment.
- Willingness to travel occasionally based on customer needs.
- Experience with TMS, ERP, or supply chain systems is a plus
- What You’ll Gain & What We Expect
- What we offer:
- Opportunity to work on strategic, high-impact implementations with leading global brands
- Strong internal and external exposure, working cross-functionally and directly with customer leadership
- A role with high visibility, where your work directly influences customer success and business outcomes
- Ownership and autonomy to drive projects end-to-end and shape delivery approaches
- The chance to build a strong portfolio of enterprise implementations within a fast-scaling SaaS environment
- What we ask:
- A high level of ownership and accountability across all aspects of project delivery
- A strong team-oriented mindset, embracing collaboration across functions
- Commitment to a #OneTeam mentality, always prioritizing customer value and outcomes over silos
- Ability to operate with urgency, structure, and clarity in complex and fast-paced environments
Required skills
Project ManagementStakeholder CommunicationRisk ManagementBudget ManagementAgileJiraZendesk