Interim PeopleOps Partner

Help us keep our US team productive, engaged, and compliant while nurturing a supportive, warm, and outstanding employee experience. $100M+ funded. Global footprint. AI-powered. Human-driven. 🚀 INSHUR is the embedded insurance powerhouse for the on-demand world.

We partner with giants like Uber and Amazon to provide fair, data-backed coverage for the modern workforce. We’re 200 people strong across the UK, US, and Netherlands, using AI as a multiplier to stay ahead of the curve. Want to work where tech actually meets the road?

You’re in the right place. Find out more about our history, values, hiring process and more here. here The role As our US PeopleOps Partner, you will be the heart of our US People operations, ensuring our team is productive, engaged, and fully compliant.

You will run the onboarding and offboarding processes, act as the primary point of contact for our US offices, and manage everything from payroll and benefits to employee relations. This is an interim position reporting directly to the Director of People, sitting within a close-knit team of 7.

Based in the NYC commutable area. This is a hybrid role: 2 days per week in office, with potential periodic travel to California and Texas. What you'll do Lifecycle Care — Ensuring a welcoming onboarding journey for new hires and a compassionate, respectful transition for departing team members to foster a lifelong sense of belonging.

Total Rewards Execution — Delivering accurate, timely payroll and benefits through Justworks while quickly resolving team inquiries. People/HR Compliance & Administration — Maintaining meticulous records and transparent US policy documentation aligned with legal guidelines.

Team Guidance & Mediation — Providing thoughtful support and conflict resolution to managers and team members to foster a fair, safe, and positive environment. Employee Lifecycle Collaboration — Partnering with the broader People and Talent team to support everything from learning and development to performance reviews.

Cultivate a vibrant and welcoming workplace: Oversee facilities management for our NYC office, ensuring a warm, lively, and inclusive environment where our team feels comfortable and supported. What we're looking for We care more about how you think than what's on your CV.

If you meet most of the skills and are excited about the problem, apply. Startup/Scaleup Experience — Helping teams navigate change smoothly and adapt to rapidly evolving priorities. Positive Relationship Management — Supporting teams with empathy and connecting with people across all levels of the organization.

Strong Organizational Skills — Managing multiple priorities and keeping various stakeholders aligned and supported. Benefits & Payroll Administration — Managing end-to-end payroll and benefits programs, ideally with experience using Justworks.

Employee Relations Management — Handling conflict resolution, grievances, and policy guidance with care, fairness, and collaboration. HR & Collaboration Tool Proficiency — Maintaining efficient daily operations using Slack, Google Workspace, HiBob, Justworks, and Lattice.

HR Documentation & Administration — Ensuring a high standard of accuracy and care in all record-keeping and general administration. US Employment Law Knowledge — Keeping operations fully compliant and safe regarding US federal and state regulations.

AI Fluency & Automation — Applying AI tools practically, with extra bonus points for building, automating, or embedding them into workflows. Office Management Experience: Prior experience in office management, coordinating facilities, or creating supportive, warm workspace environments is highly valued.

How People Operations team uses AI Whether you're new to AI or already building with it, we give everyone the tools, time, and support to grow. AI is a multiplier here, it handles the repetitive so you can focus on the work that actually needs you.

Here are a few examples of how the People team are using AI; We automate workflows to reduce repetitive administration We use Gemini to draft and iterate on policies and documentation. We utilize AI tools to assist in streamlining our on/offboarding We use AI to analyze and visualize large data sets We also use AI tools to support our hiring process — not to make decisions, but to help us run a fairer, faster process.

You can read more about how we approach that here, including tips for how you can use AI to prepare. here What to expect from the process Screen : A 30-minute call with the Talent team. We'll cover the role, your background, and your questions.

First interview: A 45-minute video call with the Director of People and People Ops Lead to discuss your experience in People Operations Final stage: A practical scenario-based task and discussion focusing on US benefits, payroll, performance management and employee relations with Director of People and Senior People Partner We design this to be a two-way conversation.

Come with questions — we want you to leave knowing whether this is the right move for you. What we offer We've also built a benefits package that invests in our people’s long-term personal and professional growth and wellbeing. Here’s a sample of what this includes: Salary: $80,000 to $100,000, depending on experience and location. (Note: as a in interim contract, this role does not include share options) 25 days of holiday (+5 days after 5 years), 5 sick days, and 8 federal holidays Medical, dental, and vision health insurance plans Life insurance, short-term, and long-term disability benefits 13 weeks fully paid parental leave for all new parents, regardless of gender 401(k) with 4% company match Commuter Benefits Flexible working hours to fit your lifestyle $650 annual training allowance & learning opportunities $50 monthly wellbeing 24/7 Employee Assistance Program and mental health benefits Unlimited AI usage with Claude and Gemini Working here You'll do well here if you: 🚀 Move through ambiguity without waiting for a perfect brief 👊 Take ownership of outcomes, not just tasks ⚡ Adapt quickly when priorities shift, and help others do the same 🔧 Look for ways to improve how things work, not just how to complete them 🧠 Use tools, data, and colleagues to make better decisions This probably isn't the right fit if you: 📋 Prefer clearly defined processes and a stable, slow-moving environment 🚧 Are most comfortable staying within the boundaries of your job description 🔄 Find frequent context-switching draining rather than energising Inclusion and flexibility INSHUR is committed to building a team where everyone can bring their full self to work.

We follow a structured hiring process and train our interview teams to support fairness and reduce bias. We welcome applications from people of all backgrounds. We do not discriminate on the basis of race, colour, religion, gender identity or expression, sexual orientation, national origin, disability, or age. #LI-CY1 #LI-Hybrid