Senior IT Management, Incident & Program Delivery Lead

• Senior IT Management, Incident & Program Delivery Lead Description - Seeking a Senior IT Infrastructure, Incident & Program Delivery Lead who combines deep technical acumen, exceptional incident management discipline
• strategic program execution. The role manages the technical and service relationship of the organization with customers. The role also customizes solutions for complex customer requirements, all while mentoring lower-level employees and aligning strategies with the organization's goals. This is a senior individual contributor role for a proven self‑starter who leads without direction, operates calmly under pressure
• builds trust across senior leadership. The ideal candidate excels in incident command, infrastructure stability
• enterprise program delivery—aligning execution with the organization’s strategic Plans of Record (POR) to advance business and technology outcomes. Key Responsibilities Incident & Problem Management Excellence Serve as the primary incident commander for complex or business‑critical issues—driving containment, restoration
• transparent communication. Lead cross‑functional technical bridges involving Operation, Security, Networking
• Engineering during critical events. Conduct detailed Root Cause Analysis (RCA) for systemic issues, ensuring long‑term preventions are designed, implemented
• tracked through closure. Develop standardized runbooks, escalation frameworks
• proactive detection strategies to strengthen operational resilience. Act as the executive‑facing voice during major incidents—delivering calm, precise
• business‑aligned updates. Applies extensive technical knowledge and awareness of industry trends to manage critical or high-risk technology areas or customer groups, combining technical expertise and business acumen to devise superior solutions for the organization and its customers.
• Acts as a mentor and consultant, offering guidance to team members, other organizations, customers
• vendors on the most intricate issues. Participates in, proposes
• leads exceptionally complex customer and internal projects, including transformation initiatives, across various technology customers, internal businesses
• end user areas. Infrastructure Engineering & Service Reliability Operate as the senior technical authority for endpoint management, Operating system, infrastructure delivery
• operational stability. Key the end‑to‑end Microsoft Intune / Endpoint Manager environment, including policies, packaging, device compliance, telemetry
• optimization. Partner with PCL, Networking, InfoSec
• Infra teams to maintain unified service reliability and secure system integration. Oversee complex testing, validation
• production rollout of new product, services infrastructure tools, hardware
• process enhancements with minimal risk. Maintain disciplined documentation, service dashboards
• compliance reporting across infrastructure platforms and governance frameworks. Strategic Program Delivery & Stakeholder Alignment Identify, define
• drive strategic programs that deliver sustained operational value, automation
• modernization. Translate enterprise POR (Plan of Record) objectives into executable workstreams—establishing clear ownership, timelines
• metrics of success. Lead execution of multi‑phase initiatives across geographies and teams while managing dependencies, risk
• readiness. Function as a trusted program voice with senior stakeholders—communicating progress, risks
• value realization effectively. Ensure every delivery contributes to long‑term operational scalability, security
• business enablement. Programs not limiting to MCS, MDS, MPS, PCL, Vending Machines, New products etc. Leadership Through Influence Lead by example: proactive, accountable, results‑driven
• highly reliable under pressure. Mentor and coach global IT staff, instilling structured incident response, technical excellence
• service ownership habits. Build trusted relationships across executive, engineering
• service delivery communities. Demonstrate professional composure, confident decision‑making
• clarity when representing IT in high‑visibility settings. Required Skills & Experience 15+ years in IT Infrastructure, Incident Command
• Managed Services operations, with experience driving large‑scale programs. Four-year or Graduate Degree in Computer Science, Engineering, Business Administration
• any other related discipline or commensurate work experience or demonstrated competence. Proven mastery in: Microsoft Intune / Endpoint Manager / Autopilot and modern management frameworks Incident management and RCA methodology in complex environments Windows OS, O365, Teams
• hybrid computing ecosystems Networking fundamentals (DNS, DHCP, VPN, routing, proxy) InfoSec alignment—identity, compliance
• device security controls Demonstrated leadership in managing executive‑critical incidents and post‑incident governance. Strong program management and communication skills—able to influence across peer, executive
• partner levels. Execution‑oriented self‑starter with strong ownership mindset and ability to deliver outcomes independently. Preferred Certifications
• ITIL Certifications Knowledge & Skills
• Active Directory
• Agile Methodology
• Amazon Web Services
• Automation
• Computer Science
• DevOps
• IT Infrastructure
• Microsoft Azure
• Operating Systems
• Python (Programming Language)
• Scripting
• System Administration
• Windows PowerShell
• Windows Servers Preferred Expertise Experience in large global enterprises or Managed Services environments Solid understanding of Zero Trust , conditional access
• device compliance architecture. Familiarity with ITIL, Agile
• SAFe delivery frameworks to support structured operational agility. Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity Why This Role Matters This is a pivotal senior IC role that blends technical leadership, service stability
• strategic program execution . The right candidate will not only resolve critical issues but also drive the initiatives that prevent them—shaping infrastructure strategy, aligning with stakeholder PORs
• ensuring that HP’s technology foundation continuously evolves to meet business goals. The pay range for this role is $116,150 to $182,400 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills

Benefits

• HP offers a comprehensive benefits package for this position, including: Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible spending account Life insurance Generous time off policies, including
• 4-12 weeks fully paid parental leave based on tenure 11 paid holidays Additional flexible paid vacation and sick leave ( US benefits overview ) The compensation and benefits information is accurate as of the date of this posting.
• The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
• Job - Services Schedule - Full time Shift - No shift premium (United States of America) Travel - Not Specified Relocation - No Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability
• status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state
• Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested.
• This information is provided voluntarily.
• The information obtained will be kept in strict confidence.
• For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal "