Senior Director, Business Transformation
Top focus
Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely.
Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Senior Director, Business Transformation What does a successful Senior Director, Business Transformation do?
As Senior Director of Business Transformation – Merchant Solutions at Fiserv, you will spearhead our transformation initiatives, driving change across our Merchant Solutions division. Your expertise will translate high-level strategic goals into actionable workstreams, fostering collaboration and delivering measurable impact.
You will be a guiding force for innovation and execution, ensuring our continued leadership in the FinTech space
What You Will Do
- Transform strategic goals into clear problem statements and actionable plans with structured workplans, defined milestones, and measurable outcomes.
- Lead cross-functional talent pods across Sales, Servicing, Billing, Product, and Technology, ensuring alignment and accountability.
- Proactively resolve roadblocks and maintain momentum in delivering initiatives impacting NPS, revenue, and cost efficiency.
- Design and execute pilots for onboarding, servicing, and pricing improvements, defining success metrics and tracking performance.
- Scale successful pilots into core business processes in partnership with Product and Technology teams.
- Coach associates and consultants to develop problem-solving and execution capabilities, fostering a high-performance culture.
- Manage multiple initiatives while enhancing team skills and capacity.
- What you will need to have: Bachelor’s degree in business, finance, operations
- a related field and/or equivalent military experience. 8+ years of experience in strategy consulting, transformation leadership roles within payments, fintech
- financial services. 8+ years of experience in management consulting roles (e.g., Big 4, top-tier strategy firms). 8+ years of experience working with technology and operations in a global, matrixed environment. 8+ years of experience leading complex transformation programs.
- What would be great to have: 8+ years of experience in managing transformation programs within a global organization. 8+ years of experience in designing and executing business process improvements. 8+ years of experience in leading innovation initiatives within the payments or fintech industry. 8+ years of experience in data-driven decision-making and performance tracking. 8+ years of experience in coaching and developing high-performance teams.
- Master’s degree (MBA or equivalent) preferred.
- Salary Range $155,000.00 - $258,000.00 These pay ranges apply to employees in New Jersey and New York.
- Pay ranges for employees in other states may differ.
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- For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.
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