Head of CX Operational Transformation & Innovation, Vice President

Who are we looking for State Street Investment Management (“State Street IM,” formerly known as State Street Global Advisors or SSGA) is seeking hands-on technology leader who will lead the Emerging Technology and Transformation team in India with focus on Operational Transformation & Innovation while remaining deeply engaged in solution design and development.

The role includes building, deploying, and scaling AI and guiding team through the evaluation and adoption of Google Gemini Enterprise AI or similar platform. The individual will collaborate closely with architecture, AI and security teams to deliver production-grade solutions aligned with enterprise transformation objectives, regulatory expectations, and security standards.

What You Will Be Responsible For: Lead the Emerging Technology and Transformation team, setting technical direction and driving adoption of AI-first architectures. Design, develop, and deploy AI applications using Python and modern AI platforms like Google Gemini Enterprose and frameworks such as LangChain and LangGraph, enabling scalable, production-ready AI solutions and agentic workflows..

Design and implement integrations with large language models (LLMs), orchestration platforms, vector databases, prompt management frameworks, and multi-agent workflows. Build, lead, and mentor a high-performing team of AI engineers and solution architects, fostering a culture of innovation, continuous learning, and engineering excellence.

Partner closely with global business, technology, data, security, infrastructure, and architecture teams to identify opportunities and deliver AI-driven business transformation initiatives. Stay current with industry trends across cloud infrastructure, modern application architectures, data platforms, developer tooling, automation, and integration technologies.

Contribute to technology roadmaps and modernization initiatives by identifying opportunities for platform evolution and technical transformation. Drive responsible AI adoption by ensuring appropriate governance, model risk management, security, privacy, and regulatory compliance.

Communicate strategy, recommendations, and business impact clearly to senior stakeholders and executive leadership Education & Preferred Qualifications: Batchlor’s or Master’s degree in Computer Science, Engineering, Data Science, or a related technical discipline.

Overall, 10+ years of work experience Strong, hands-on expertise in Python for building production-grade applications and AI solutions. Experience with enterprise AI platforms such as Google Gemini Enterprise, Azure AI, AWS AI services, or equivalent, with the ability to evaluate and adopt platforms based on enterprise needs.

Proven experience defining AI and emerging technology strategy, including platform selection, build vs buy decisions, and alignment with enterprise architecture standard. Experience with Cloud services such as Compute Engine, Cloud Storage, Cloud Run, IAM etc.

Own the emerging technology and AI capability roadmap, including prioritization, and measurable business outcomes. Experience designing, building, and scaling AI capabilities, including large language model integration, prompt engineering, retrieval‑augmented generation, and agent‑based workflows for enterprise use case.

Understanding of Docker for application and workload containerization. Solid understanding of software development lifecycle and enterprise-grade engineering practices. Experience designing cloud-native and scalable application architectures.

Experience with data platforms, APIs, and integration patterns. Experience in financial services or highly regulated environments is preferred. About State Street Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability.

We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential.

As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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