Gestionnaire Senior, Services de gestion des commandes / Sr. Manager, Digital Order Management

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Gestionnaire Senior, Services de gestion des commandes Nous recherchons un(e) gestionnaire senior, Services de gestion des commandes pour diriger la livraison de solutions technologiques soutenant des opérations critiques à haut volume. Ce rôle est responsable de la livraison réussie des initiatives priorisées par l’entreprise, en veillant à ce que les résultats soient livrés dans les délais, dans les budgets établis et alignés sur les normes de qualité, de sécurité et de fiabilité de l’organisation. Évoluant dans un environnement Agile structuré (SAFe), cette personne collaborera étroitement avec les équipes de gestion de produit et de programme afin de traduire les priorités en résultats de livraison prévisibles et de haute qualité.

Ce poste joue un rôle clé dans la stabilité et l’évolution de plateformes essentielles qui soutiennent les processus d’affaires et les interactions clients. Responsabilités principales Diriger la livraison de bout en bout des initiatives technologiques prioritaires en respectant la portée, les échéanciers et les budgets Collaborer avec la gestion de produit afin de clarifier les priorités, les exigences et les critères de succès S’aligner avec la gestion de programme sur les plans de livraison, jalons, dépendances et suivis Traduire les orientations produits en plans de livraison structurés et réalisables Diriger des équipes multidisciplinaires pour livrer des solutions de haute qualité Suivre l’avancement des livraisons (sprints, releases, programmes) et gérer proactivement les risques, enjeux et dépendances Assurer une communication transparente sur l’état des livraisons (portée, échéancier, risques, finances) Favoriser une exécution rigoureuse dans un cadre Agile SAFe Assurer le respect des normes corporatives (cybersécurité, protection des données, conformité, pratiques de développement) Soutenir la stabilité opérationnelle en livrant des solutions conçues pour être résilientes, évolutives et maintenables Tirer parti d’outils modernes, incluant des capacités assistées par l’IA, pour améliorer l’efficacité de la livraison Identifier et mettre en œuvre des améliorations continues des processus et de l’efficacité des équipes Responsabilités en gestion et leadership Gérer les activités quotidiennes des contributeurs individuels, des leads ou des superviseurs Définir les objectifs de l’équipe et assurer la responsabilisation quant aux résultats (livraison, satisfaction client, performance opérationnelle) Encadrer, coacher et développer les membres de l’équipe Favoriser une culture de responsabilisation, de collaboration et d’amélioration continue Traduire la stratégie organisationnelle et fonctionnelle en objectifs concrets pour l’équipe Exigences minimales Degree or equivalent experience.

Typically requires 9+ years of professional experience and 1+ years of supervisory and/or management experience. Qualifications souhaitées Expérience en livraison de solutions technologiques dans des environnements Agile (SAFe un atout) Bonne compréhension du cycle de vie du développement logiciel (SDLC) Capacité démontrée à livrer des initiatives complexes de bout en bout Expérience de direction d’équipes technologiques multidisciplinaires Connaissance des systèmes de gestion des commandes, de la chaîne d’approvisionnement ou des plateformes à fort volume transactionnel Connaissance des technologies infonuagiques, des pratiques DevOps ou des architectures modernes Compétences clés Exécution et rigueur en livraison Communication et gestion des parties prenantes Résolution de problèmes complexes Leadership et développement des talents Orientation vers l’amélioration continue Indicateurs de succès Livraison des initiatives dans les délais et les budgets Qualité, fiabilité et performance des solutions livrées Satisfaction des parties prenantes (produit, programme, affaires) Engagement et performance de l’équipe Amélioration continue des pratiques de livraison _________________________________________________________________________________________________________________________________ Senior Manager, Order Management Services Job Summary We are seeking a Senior Manager, Order Management Services to lead the delivery of technology solutions supporting critical, high-volume business operations.

This role is accountable for the successful delivery of business-prioritized initiatives, ensuring outcomes are delivered on time, within budget, and aligned to enterprise standards for quality, security, and reliability. Operating within a structured Agile (SAFe) environment, this leader partners closely with Product Management and Program leadership to translate priorities into predictable, high-quality delivery outcomes.

This position plays a key role in maintaining and evolving mission-critical platforms that enable core business processes and customer interactions. Key Responsibilities Lead end-to-end delivery execution for business-prioritized technology initiatives, ensuring alignment to scope, timelines, and budget Partner with Product Management to clarify requirements, priorities, and success criteria Collaborate with Program Management to align on delivery plans, milestones, dependencies, and reporting Translate product direction into structured, achievable delivery plans Lead cross-functional teams to deliver high-quality, scalable solutions Track progress across sprints, releases, and programs; proactively manage risks, issues, and dependencies Provide consistent and transparent reporting on delivery status, including scope, schedule, risks, and financials Drive disciplined execution within a SAFe Agile framework Ensure compliance with enterprise standards, including cybersecurity, data protection, and development practices Support operational stability by delivering solutions designed for resilience, scalability, and maintainability Utilize modern tooling, including AI-assisted capabilities, to improve delivery efficiency Continuously identify and implement opportunities to improve delivery processes and team effectiveness Leadership Responsibilities Lead and manage the daily activities of individual contributors, leads, or supervisors within the function Establish team goals and ensure accountability for results, including delivery performance, customer satisfaction, and operational outcomes Provide coaching, mentoring, and ongoing feedback to support employee development Foster a culture of accountability, collaboration, and continuous improvement Translate organizational and functional strategy into clear team objectives Minimum Qualifications Degree or equivalent experience.

Typically requires 9+ years of professional experience and 1+ years of supervisory and/or management experience. Preferred Qualifications Experience delivering technology solutions in Agile environments (SAFe preferred) Strong understanding of the software development lifecycle (SDLC) Demonstrated ability to deliver complex initiatives end-to-end Experience leading cross-functional technology teams in enterprise environments Familiarity with order management, supply chain, or high-volume transaction platforms Exposure to cloud technologies, DevOps practices, or modern engineering frameworks Key Competencies Strong delivery execution and operational leadership Effective stakeholder communication and alignment Ability to solve complex problems across cross-functional environments Team leadership, coaching, and talent development Continuous improvement mindset and focus on efficiency Success Measures On-time and on-budget delivery of initiatives Quality, reliability, and scalability of delivered solutions Stakeholder satisfaction across Product, Program, and Business teams Team performance, engagement, and development Continuous improvement in delivery processes and outcomes We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards.

This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations.

In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $97,700 - $162,800 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages.

In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail.

Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category.

For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities.

If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca . Resumes or CVs submitted to this email box will not be accepted.

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