Commercial Operations Director, ViiV UK

Key Responsibilities

• This role will provide YOU the opportunity to lead key activities to progress YOUR career.
• These responsibilities include some of the following: Lead UK marketing function and be accountable for best-in-class marketing strategy and execution.
• Own commercial process improvement and planning activities, including forecasting, resource allocation and launch readiness support.
• Lead cross-functional projects that improve customer engagement, channel effectiveness and operational efficiency.
• Build and maintain clear KPIs and dashboards to track performance and drive timely decisions.
• Coach and develop a small team and work with external partners to deliver agreed commercial priorities.
• Ensure compliance with local regulations and internal policies while enabling practical commercial delivery.
• We will love your high accountability for impact performance, your ambition for patients and strategic curiosity, and your collaboration and influence abilities.
• Your passion for our mission and purpose of getting ahead of HIV together will enthuse us!
• How you work is as important as what you deliver.
• Bachelor’s degree in business, life sciences, or related discipline, or equivalent experience.
• Strong experience in marketing, commercial operations, commercial planning, and sales operations experience in the pharmaceutical or healthcare sector.
• Experience leading cross-functional projects and working with commercial, sales, medical, market access and supply teams.
• Strong experience in forecasting, budgeting and performance measurement.
• Proven people management and stakeholder influencing skills in a matrixed organisation.
• Comfortable working in a hybrid model and able to be onsite in the UK office regularly (2/3 days per week) Preferred Qualification If you have the following characteristics, it would be a plus Postgraduate qualification in business, healthcare or related field.
• Experience supporting national launches and launch readiness activities.
• Familiarity with CRM systems, business intelligence tools and digital customer engagement platforms.
• Experience with customer segmentation, omnichannel deployment or field force optimisation.
• Prior experience working with external agencies and service providers to deliver commercial programs.
• Track record of simplifying complex processes and embedding sustainable change.
• Location and working model This role is based in the United Kingdom and follows a hybrid working model.
• You will be expected to work onsite regularly, typically two to three days per week.
• Some travel within the UK may be required.
• What we value in you You are practical, curious and collaborative.
• You use data and insight to make decisions.
• You build trust through clear, honest communication.
• You create an inclusive environment where people can do their best work.
• You are focused on delivering outcomes that matter for patients and the health system.
• How to apply If this role speaks to you, please apply with your CV and a short cover letter.
• Tell us how your experience aligns with the responsibilities and qualifications.
• We welcome applications from candidates of all backgrounds and experiences.
• We look forward to hearing from you.
• Closing Date: Cop Friday 26th June, 2026 Why Us?
• At ViiV Healthcare, we will not rest until we leave no person living with HIV behind.
• Until the 40 million people living with HIV is down to zero, we will continue searching for new ways to limit the impact of HIV.
• We are the only pharmaceutical company solely focused on combating, preventing, and ultimately eradicating HIV and AIDS.
• At ViiV Healthcare, we do things differently.
• Born out of a partnership between GSK and Pfizer in 2009, with Shionogi joining in 2012, we are determined to help end the HIV epidemic.
• We are guided by our mission to leave no person living with HIV behind and it is this mission that unites our employees located across the globe.
• We combine expertise in research, manufacturing, policy and more to push the boundaries of what people think is possible in HIV treatment and care.
• As a result of our connection with GSK, we are able to draw on their proud history and resources.
• This means that you would receive all the employee benefits offered by GSK.
• Living our mission of leaving no person living with HIV behind means keeping inclusion and diversity at the heart of everything we do - from our breakthrough innovation, to our diverse portfolio of medicines as well as the work we do to partner with HIV communities.
• Having a truly inclusive culture where we’re all able to be ourselves and feel like we belong will make us an even stronger team, better able to perform as a business and deliver on our mission to leave no person living with HIV behind.
• ViiV is an Equal Opportunity Employer.
• This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity
• sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at HR.AmericasSC-CS@gsk.com where you can also request a call.
• Please note should your inquiry not relate to adjustments, we will not be able to support you through these channels.
• However, we have created a Recruitment FAQ guide.
• Click the link link where you will find answers to multiple questions we receive Important notice to Employment businesses/ Agencies ViiV does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site.
• All employment businesses/agencies are required to contact ViiV's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to ViiV.
• The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and ViiV.
• In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of ViiV.
• ViiV shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.
• Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, ViiV may be required to capture and report expenses ViiV incurs, on your behalf, in the event you are afforded an interview for employment.
• This capture of applicable transfers of value is necessary to ensure ViiV’s compliance to all federal and state US Transparency requirements.
• For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at https://openpaymentsdata.cms.gov/