Sr AI Engineer - Agentic Systems
Dialpad•4h ago
United StatesOnsiteFull-timeSenior Level8+ yrs exp
Top focus
Ai EngineerSystems Engineer
- About Dialpad
- Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.
- More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad
- Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.
- We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues
- accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
- Visit dialpad.com to learn more.
- Being a Dialer
- At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
- We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
- We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant
- achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent
- Your Role
- As a core technical leader within our Agentic AI initiatives, you will shape the vision, architecture
- execution of Dialpad’s next-generation AI platform, moving the industry beyond passive copilots into autonomous workflow execution. Working closely with Product, Applied Research, Design
- executive leadership, you will build production-grade systems where AI agents reason, act, coordinate
- safely execute workflows.
- You will help pioneer an advanced multi-agent orchestration framework capable of real-time conversational reasoning and tool execution over massive enterprise datasets, while fostering an AI-native engineering culture.
- What You’ll Do
- Drive Technical Strategy: Own the architectural roadmap and delivery of Dialpad’s Agentic infrastructure, core orchestration layers, memory architectures, and evaluation/observability systems.
- Build & Scale: Design and deploy scalable, multi-modal AI agents capable of autonomous support, real-time voice reasoning, and secure API tool execution across complex enterprise workflows.
- Mentor & Influence: Act as a technical anchor for the organization, raising the engineering bar, mentoring senior peers, and defining technical standards for an AI-native SDLC.
- Partner Cross-Functionally: Collaborate with leadership across Product, Engineering, and Applied Research to align technical execution with Dialpad’s long-term business strategy.
- Push the Frontier: Research and implement emerging agent frameworks, LLM inference optimization, advanced retrieval systems
- cutting-edge safety/policy guardrails to keep Dialpad at the absolute forefront of the "era of the agent."
- Skills You’ll Bring
- Experience: 8+ years of relevant software engineering experience, with a proven track record of technical leadership (as a Senior, Staff, or Principal Engineer) shipping complex, large-scale systems.
- Systems Background: Strong foundations in scaling distributed systems and production-grade infrastructure before evolving into applied AI, LLM platforms, and agentic architectures.
- Core Technical Expertise:
- You have shipped production systems where AI agents reason, act, coordinate, and safely execute workflows. You bring deep expertise in:
- LLM Platforms: Inference optimization and fine-tuning strategies.
- Data & Retrieval: Advanced retrieval systems and memory architectures.
- Agent Frameworks: Hands-on experience with frameworks like LangChain/LangGraph, CrewAI, or AWS/Google Agent ecosystems.
- AI Ops: Evaluation, observability, and safety frameworks for production AI systems.
- Real-Time Infrastructure: Streaming infrastructure and voice/conversational AI.
- Tool Integration: Tool use, API execution frameworks, and human-in-the-loop validation systems.
- Leadership & Mindset:
- Operational Excellence: Experience setting clear technical goals, identifying architectural risks, and systematically clearing tech-debt gaps.
- The 0→1 Archetype: Ability to thrive in ambiguity, build cutting-edge AI products from the ground up, and scale them into robust, self-sustaining enterprise systems.
- Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
- We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools
- a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work , ensures that every employee feels valued and empowered to contribute to our collective success.
- Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive
- strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
- Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Required skills
AILLM PlatformsData RetrievalAgent FrameworksAI OpsReal-Time InfrastructureTool Integration