City Operations Manager - Columbus
Bird•1d ago
United StatesOnsiteFull-timeMid Level2+ yrs exp
Top focus
Operations Manager
- Bird launched micromobility. Now we’re shaping its future.
- we’re on a mission to transform the way the world moves one ride at a time . Our products, services
- people share one common goal: to make cities more livable by empowering people and communities everywhere to move freely, discover new possibilities
- create a cleaner, more connected future. To cleaner air. To calmer streets. To cities built for people.
- Who We Are
- Bird is a global leader in micromobility, dedicated to shaping the future of urban movement. Our cleaner, affordable, and on-demand mobility solutions are available in over 200 cities worldwide.
- We take a collaborative, community-first approach to micromobility. Bird partners closely with the cities in which it operates, leveraging our experience and safety-first technology to help them meet their shared mobility and climate goals and provide a reliable, affordable
- responsible transportation option for people who live and work there.
- Our award-winning electric vehicles have empowered more than eighty-seven million rides in cities around the world and helped riders take carbon-free trips in more than 200 cities globally. And our teams are constantly pushing boundaries and challenging the status quo in pursuit of a brighter future.
- Job Summary
- The City Operations Manager in Columbus is a key role within Birds’ Operations Team. You will work with our Regional Operations leadership to manage our business in a series of small markets, including full P&L ownership, vendor and stakeholder relationship management as well as key strategic project delivery. We need a strategic critical thinker who can see the big picture and then dive deep into the details to ensure full alignment between strategy, execution
- outcomes. The ideal candidate for this role should have a “doer” attitude, strong strategic skills, excellent time-management and execution habits
- the ability to clearly communicate and present information to seek buy-in.
- Responsibilities
- Manage the end-to-end operation of the respective market, with support and oversight from the Operations leadership team.
- Manage performance and efficiency of our operations, track and report critical operational, ridership, supply and demand metrics.
- Use data to optimize processes, creatively solve problems, and track results.
- Flag and help resolve any operational matters for Bird with stakeholders, whether city, vendors or other third parties.
- Work on continuous growth, as well as local campaigns and initiatives to improve market share.
- Manage costs, with a keen eye on profitability and positive margins.
- Provide daily oversight, coordination and training of our operational staff, including hourly, front-line workforce in specific markets.
- Problem solve - prioritize tasks, and overcome obstacles that come your way.
- Collaborate, communicate and influence across the organization to ensure timely resolutions, quality control, and process feedback.
- Be resourceful and a self-starter - take initiative, work well without supervision and begin projects independently.
- Must Haves
- 2+ years of relevant experience, at least 1+ year experience managing team members.
- Self-motivated, energetic and driven individual with the ability to learn new skills, monitor and manage a team and grow with the role.
- Engaging communicator with the ability to connect with senior leaders as well as motivate teams.
- Excels at building networks and liaising with external partners and city stakeholders.
- Strong Excel / data management skills.
- Experience solving complex problems, exercising good judgment in decision-making, and navigating ambiguous environments.
- Ability to simplify difficult problems into actionable and solvable tasks.
- Data-driven by nature, strong attention to detail, and obsessed with process improvement.
- Comfortable learning and adapting to new concepts and using new tools.
- Other Requirements
- Must reside in the Columbus Metro Area, ideally within a 30 minute driving distance to downtown Columbus.
- Expectation to report to warehouse 5+ days/week.
- Willingness to travel frequently across markets to support local teams and initiatives.
- A passion for sustainability, urban mobility, or technology is highly desirable.
- Why Bird Matters
- Every time you hop on a Bird, you’re helping build a more livable city. We focus on four core pillars that reflect the impact of every ride:
- Freedom: We're the bridge that connects you to every experience—simple, convenient, and stress-free. We give you the freedom to move without limits.
- Exploration: We turn everyday trips into memorable experiences, sparking discovery and wonder as you connect with the world around you.
- Community: Taking a Bird is an act of citizenship. We create a sense of belonging and unity, knowing that the richer our communities become, the richer our lives become.
- Sustainability: Our electric vehicles reduce gas-powered car usage and lower carbon emissions. We enable responsible choices, creating tangible impact and driving progress toward a cleaner future.
- Culture at Bird
- We're an ambitious, smart
- open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other
- working together to create the future of micro-mobility.
- Perks Up!
- We want you to succeed and thrive here, so we offer a few sweet perks:
- Plenty of time off to relax and recharge, plus a wellness resource to help you wind down.
- A work-from-home stipend.
- An employer-paid healthcare package.
- Of course, Bird ride credits to get you where you need to be!
- Bird is the world
- Bird stands for a culture of inclusion . We celebrate different backgrounds, experiences
- perspectives —encouraging everyone to bring their authentic selves to work . We have a diverse environment that empowers our team to feel comfortable when they voice their opinions.
- For these reasons and more, Bird is a proud equal employment opportunity employer . We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status
- we are dedicated to providing an inclusive, open
- diverse work environment.
- Sound like a place you’d like to work? Sweet. Let’s chat.
- #LI
- #NPR1
- Pay Range Disclosure:
- Bird offers competitive pay and benefits packages. The base salary range/hourly rate that Bird currently reasonably expects to pay for this role is included below. However, actual compensation may vary upon a number of factors such as experience, knowledge, skill level, skill sets
- the city in which work is performed. Accordingly, under certain circumstances, it is possible that a candidate’s actual compensation may be above or below this range. Some roles may also be entitled to receive other forms of compensation such as bonus, variable pay
- you will be eligible for paid time off, health and welfare benefits
- retirement benefits pursuant to the Company’s policies.