Trust and Safety Analyst
Twitch UK Ltd. - E32•1d ago
United KingdomOnsiteFull-timeMid Level2+ yrs exp
- If you are interested in this position, please apply on Twitch's Career site https://www.twitch.tv/jobs/en/ About Us: Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking
- more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate
- smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X
- discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role Twitch is looking for a passionate, high energy addition to our Trust & Safety team. Our Trust & Safety Analysts are at the core of enabling Twitch to be a welcoming and safe place for people to build communities. This role will particularly focus on supporting the vibrant and fantastic communities on Twitch by keeping them safe from online harms. Alongside other Analysts around the world, you’ll be an essential element of Trust and Safety’s efforts to foster a thriving, creative Twitch. We look for effective written and verbal communication skills, professionalism, initiative
- sound decision-making in all Trust & Safety candidates. You can work in London, UK. You Will - Assess and take appropriate action on user reports of Twitch policy violations promptly and effectively - Prioritize swift action on sensitive community issues, including child safety, terrorism and violent extremism
- off service behaviors - Review and respond to internal and external escalations - Participate in shift rotation for some weekends and holidays - Maintain expert understanding of Twitch’s policies, site features
- internal documentation - Contribute your insight and skills to the Trust & Safety team to support Twitch’s global community - Actively identify areas for improvement, using a data-driven approach to understand and mitigate risk -Leverage AI tooling and programmes such as SQL to build efficiencies and streamline workflows Perks - Private Medical Insurance -Dental, Vision & Life Insurance -Pension Plan -Maternity & Parental Leave -Paid Time Off & Holidays -Commuter Benefits -Amazon Employee Discount
- Bachelor's degree or equivalent
- experience in an industry role - 2+ years experience in Trust & Safety, Risk Operations, Investigations, Fraud Prevention, Content Moderation, Escalations and Crisis Management
- a related field - Experience investigating complex user, content
- platform safety issues and making risk-based decisions in ambiguous situations - Familiarity with SQL, data analysis tools
- AI-assisted workflows used to identify trends, investigate risk
- improve operational efficiency - Ability to analyze large datasets, identify patterns
- translate findings into actionable recommendations - Curiosity and willingness to learn new tools and technologies that support proactive risk detection and investigations
- Familiarity with AWS infrastructure - Experience with email / notifications technologies - Experience writing Go in production systems Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Required skills
SQLdata analysisAWSGo