Associate VP, Retail Operations

Key Responsibilities

• Strategic Growth and Retail Pharmacy Development Leads enterprise pharmacy growth initiatives, including new pharmacy builds, expansions, relocations, and operational enhancements.
• Oversees implementation of innovative pharmacy technologies and service models, including specialty pharmacy programs, courier deliver models, automated and AI-enabled solutions, enabling further healthcare integration.
• Directs new and innovative programs and evaluates operational, clinical, and financial outcomes to determine readiness for market expansion.
• Develops and executes multi-year strategic plans supporting retail pharmacy growth, healthcare integration, patient accessibility, and competitive positioning.
• Operational Excellence Provides executive oversight for retail pharmacy operations, ensuring efficient prescription dispensing, inventory management, revenue cycle performance, and service delivery.
• Monitors key operational metrics, including prescription volume, patient engagement, fulfillment rates, and dispensing performance.
• Ensures implementation of standardized workflows and process improvements that increase productivity and patient satisfaction.
• Partners with CenterWell leadership and support teams to resolve operational barriers impacting performance and growth initiatives.
• Financial Accountability Accountable for the full Retail Pharmacy P&L, including revenue growth, gross margin performance, labor optimization, inventory management, reimbursement strategy, and operating income results.
• Oversees capital planning and prioritization for pharmacy construction, remodels, technology investments, and expansion opportunities.
• Partners with Finance, Accounting, and Revenue Cycle leaders to improve reporting, revenue, accounts receivable management, inventory controls, and reimbursement performance.
• Evaluates business cases and return-on-investment analyses for new market opportunities and strategic initiatives.
• Integrated Health and Programs Provides leadership for immunization and integrated health programs, including onsite and offsite vaccination initiatives.
• Ensures operational readiness for seasonal vaccination campaigns through staffing alignment, inventory planning, marketing coordination, and patient outreach.
• Collaborate with Humana and CenterWell lines of business to expand preventive care offerings and improve patient outcomes.
• Accountable for patient experience performance, Net Promoter Score (NPS), consumer retention, medication adherence, and service excellence initiatives.
• Supports Humana STARS strategy including executing to specific programs to improve patient outcomes.
• Facilities, Growth Strategy
• Regulatory Compliance Oversees pharmacy growth strategy including network strategy, payor reimbursement models, contract performance, construction, renovation, relocation, closures
• expansion projects from planning through activation.
• Partners with Facilities, Regulatory Affairs, and external agencies to secure all necessary permits, licenses, and operational approvals.
• Ensures compliance with Board of Pharmacy, DEA, state, federal, and accreditation requirements.
• Maintains executive accountability for pharmacy compliance, audit readiness, controlled substance oversight, risk mitigation, and enterprise regulatory adherence.
• Monitors project timelines, budgets, and risk mitigation plans to support successful openings and operational transitions.
• Technology and Innovation Leadership Provides executive sponsorship for pharmacy technology initiatives, including dispensing systems, automation, AI-supported workflows, and software integrations.
• Collaborates with Information Technology teams to address infrastructure requirements, cybersecurity standards, network integration, and system deployment.
• Identifies opportunities to leverage technology and analytics to improve operational performance and patient experience.
• Stakeholder Collaboration and Leadership Serves as a key leader in CenterWell’s integrated care strategy.
• Works cross-functionally with the CenterWell segments, Specialty and Traditional Pharmacy Leaders, Operations, Finance, Clinical Services, Information Technology, Regulatory Affairs, Facilities
• external vendors to advance strategic initiatives and drive business integration.
• Leads teams through organizational change, ensuring successful adoption of new processes, systems, and service models.
• Provides coaching and guidance to retail pharmacy leaders while fostering a culture of the Humana Way.
• Use your skills to make an impact Required Qualifications Advanced degree, PharmD
• B.S. of Pharmacy 8 or more years of technical experience 5 or more years of management experience Must be passionate about contributing to an organization focused on continuously improving consumer experiences If PharmD or PharmBS, must have an active license with the Board of Pharmacy in the appropriate state.
• Preferred Qualifications Additional Information Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required
• wireless, wired cable or DSL connection is suggested.
• In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs.
• Humana reserves the right to require associates to upgrade their internet service if necessary.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
• Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
• Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting.
• The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $203,400 - $279,800 per year This job is eligible for a bonus incentive plan.
• This incentive opportunity is based upon company and/or individual performance.
• Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.
• Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.
• Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
• Application Deadline: 08-11-2026 About us About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality.
• Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time.
• We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.
• About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do.
• The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized.
• As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients.
• CenterWell is part of Humana Inc. (NYSE: HUM).
• Learn more about what we offer at CenterWell.com.
• Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
• It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status
• to base all employment decisions only on valid job requirements.
• This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.