Manager, Services Consulting Management

Responsibilities

• Lead, coach, develop, and retain a diverse, high-performing team of consultants supporting Workday applications.
• Foster a collaborative, challenging, innovative, and inclusive team environment.
• Own and continuously improve consulting onboarding, performance management, talent development, and career-growth processes.
• Partner with Resource Management, regional teams, and Engagement Managers to staff customer engagements effectively and build required capability across the consulting organization.
• Drive high levels of customer satisfaction, customer happiness, references, utilization, and delivery performance against quarterly objectives.
• Ensure consultants follow Workday’s implementation methodology, delivery activities, processes, and procedures.
• Support the development and implementation of technology solutions using Workday products, outsourced solutions, and proprietary tools and techniques.
• Help assess customer needs, shape solution proposals, and oversee the implementation of end-to-end project solutions.
• Operate proactively within a global delivery model, collaborating across regions, teams, and time zones.
• Maintain and strengthen subject-matter expertise in Workday products, methodology, and customer requirements through active engagement with customer projects and delivery teams.
• Contribute to the strategic direction of the Global Services and Professional Services organization by leading and participating in internal initiatives.
• Model strong stakeholder management and collaborate effectively with customers, technical teams, developers, and operational partners.
• About You About You Basic Qualifications 14+ years of overall experience implementing cloud-based enterprise systems. 10+ years of consulting experience and people-management experience and/or experience leading implementation teams.
• Experience working with Workday, SAP, Oracle, PeopleSoft, or comparable cloud-based enterprise applications.
• Other Qualifications Bachelor’s degree in Engineering, Finance, Information Technology, or a related field.
• Master’s degree in Business, Information Systems, Information Technology, or a related discipline.
• Demonstrated experience leading teams in a global delivery or distributed-services environment.
• Strong consulting, organizational, and project-management skills.
• Ability to manage multiple projects, initiatives, and priorities across time zones.
• Strong networking, mentoring, coaching, and problem-solving capabilities.
• Proven ability to thrive in a fast-paced, high-growth, high-energy environment.
• Excellent written, verbal, interpersonal, and stakeholder-management skills.
• Ability to collaborate effectively with customers, consultants, developers, technical operations, and cross-functional partners.
• Success Measures Success in this role will be reflected through: High customer satisfaction and strong customer-reference outcomes.
• Achievement of utilization, staffing, delivery quality, and customer-happiness objectives.
• Growth, retention, engagement, and career progression of consulting team members.
• Consistent adherence to Workday implementation methodology and delivery standards.
• Improved consulting capability, scalability, and operational efficiency within the global delivery model.
• Meaningful contribution to strategic Professional Services initiatives.
• Workday is proud to be an equal opportunity workplace.
• Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.
• You may view the Workday's Pay Transparency Policy, and Equal Employment Opportunity is the Law notice, by clicking on their corresponding links.
• Workday is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process.
• If you need assistance or an accommodation due to a disability, contact us at accommodations@workday.com.
• Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote.
• Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.
• We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects
• partners (depending on role).
• This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together.
• Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
• At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills.
• If you require assistance or an accommodation at any point, please email accommodations@workday.com .
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