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CTL-Quick Commerce Last Mile, Amazon Now Last Mile

ASSPL - West Bengal - D36•4h ago
IN, WB, KolkataOnsiteFull-timeMid Level3+ yrs exp
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  • Job Title Channel Team Lead (Quick Commerce) A Channel Team Lead in a quick commerce organization oversees daily operations for assigned stores, focusing on performance metrics, team coordination
  • process improvements to ensure efficient last-mile delivery and customer satisfaction. This role involves managing both 3P (third-party) and 1P (first-party) stores, conducting audits
  • driving operational excellence in a fast-paced environment. The position requires hands-on leadership, data-driven decision-making
  • collaboration with DSPs (Delivery Service Partners), AMs (Area Managers)
  • other stakeholders. Key Responsibilities
  • Track and deep-dive into store performance metrics at D-1 cadence, reviewing D-day results for morning power hours (0900-1100) based on SOP accuracy
  • taking precautionary corrective actions for defaulter stores with DSP POCs.
  • Conduct deep dives on D-1 defaulters including Gemba walks, Apollo UTR audits, and 3 DA ride-alongs for targeted stores to improve Transit Time, Service BTO, and P0/P1 priorities.
  • Manage new QC store launches by discussing plans with AMs/City Leads, handle store closures due to contingencies, and process site requests for consumables or parking.
  • Ensure 5S compliance, DA attendance via StaffPay, payments structure for aggregators/DSPs, and PDR reports/concessions on BTO orders.
  • For 1P stores: Drive on-ground process adoption through training and DA shadowing, resolve tech issues, conduct team huddles every 3 hours, weekly connects with stakeholders (Flex, CO, Product)
  • pre-launch setups like Dispatcher/Cortex access, Dolphin configuration
  • Participate in national calls for program/performance updates and maintain high presence in operational audits and improvements. Required Qualifications
  • 3-6 years in quick commerce, supply chain, or last-mile delivery operations, preferably with Amazon or similar.
  • Proven experience in store operations, team leadership, metric tracking (e.g., BTO, Transit Time), and process audits like 5S/Gemba.
  • Strong analytical skills for performance deep dives and corrective actions; familiarity with tools like StaffPay, Apollo, Cortex. Preferred Skills
  • Ability to manage shifts, conduct ride-alongs, and coach DAs/coordinators for SOP adherence and productivity.
  • Knowledge of 1P/3P models, contingency management, and cross-functional collaboration in quick commerce.
  • Excellent communication for huddles, stakeholder connects
  • national calls. Key job responsibilities Job Title Channel Team Lead (Quick Commerce) A Channel Team Lead in a quick commerce organization oversees daily operations for assigned stores, focusing on performance metrics, team coordination
  • process improvements to ensure efficient last-mile delivery and customer satisfaction. This role involves managing both 3P (third-party) and 1P (first-party) stores, conducting audits
  • driving operational excellence in a fast-paced environment. The position requires hands-on leadership, data-driven decision-making
  • collaboration with DSPs (Delivery Service Partners), AMs (Area Managers)
  • other stakeholders. Key Responsibilities
  • Track and deep-dive into store performance metrics at D-1 cadence, reviewing D-day results for morning power hours (0900-1100) based on SOP accuracy
  • taking precautionary corrective actions for defaulter stores with DSP POCs.
  • Conduct deep dives on D-1 defaulters including Gemba walks, Apollo UTR audits, and 3 DA ride-alongs for targeted stores to improve Transit Time, Service BTO, and P0/P1 priorities.
  • Manage new QC store launches by discussing plans with AMs/City Leads, handle store closures due to contingencies, and process site requests for consumables or parking.
  • Ensure 5S compliance, DA attendance via StaffPay, payments structure for aggregators/DSPs, and PDR reports/concessions on BTO orders.
  • For 1P stores: Drive on-ground process adoption through training and DA shadowing, resolve tech issues, conduct team huddles every 3 hours, weekly connects with stakeholders (Flex, CO, Product)
  • pre-launch setups like Dispatcher/Cortex access, Dolphin configuration
  • Participate in national calls for program/performance updates and maintain high presence in operational audits and improvements. Required Qualifications
  • 3-6 years in quick commerce, supply chain, or last-mile delivery operations, preferably with Amazon or similar.
  • Proven experience in store operations, team leadership, metric tracking (e.g., BTO, Transit Time), and process audits like 5S/Gemba.
  • Strong analytical skills for performance deep dives and corrective actions; familiarity with tools like StaffPay, Apollo, Cortex. Preferred Skills
  • Ability to manage shifts, conduct ride-alongs, and coach DAs/coordinators for SOP adherence and productivity.
  • Knowledge of 1P/3P models, contingency management, and cross-functional collaboration in quick commerce.
  • Excellent communication for huddles, stakeholder connects, and national calls.
  • 1+ years of sales experience - Bachelor's degree
  • Bachelor's degree in business administration, finance, economics, computer science, data science, engineering
  • other related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Required skills

quick commercesupply chainlast-mile deliveryteam leadershipmetric trackingprocess auditsanalytical skillsStaffPayApolloCortex
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