Manager, Customer Trust External Relations, Customer Trust External Relations (CTXR)
ASSPL - Haryana•3h ago
IN, HR, GurugramOnsiteFull-timeManager Level8+ yrs exp
Top focus
Customer Success ManagerCustomer Support Manager
- The Customer Trust External Relations (CTXR) organization works to ensure positive public perception of Amazon's trustworthy shopping experience. We are the safest place for customers to shop online
- the customer-obsessed tools our teams build help ensure customers have a trustworthy shopping experience in our store every time with every product, whether purchased from Amazon or from the millions of sellers in our stores around the world. An important part of CTXR’s charter is finding opportunities to engage thought-leaders, including policymakers, brands
- media on the trustworthiness of the store and improving public perception of the industry leading work our teams do on behalf of our customers. CTXR also acts as an internal advocate to help teams increase positive perception of their work and a creative ideas engine for ways to improve external awareness and excitement around that work, as well as accelerating and strengthening third-party advocacy and partnerships to benefit customers and drive improvements within the retail industry. We’re looking for a high-judgement and self-motivated individual, with experience bridging business needs, high-value communications
- government or regulatory environments, to work on global program for improved perception of the trustworthy shopping experience in our stores. The candidate for this role excels at both developing winning engagement strategies and executing tactical plans with precision
- thrives on delivering measurable results and positive impact. Excellent communication and writing skills are imperative for this role
- this role is able to formulate a clear viewpoint on complicated issues, creating a concise and well-written narrative to support their perspective. This role operates in a fast-paced, highly-ambiguous, frequently-changing environment
- will require a team member who has good judgement, excellent written communication skills
- is comfortable interacting with both internal and external leaders and working with cross-functional teams. Key job responsibilities Help improve positive public perception of Amazon's shopping experience by creating and driving integrated project plans that have clear, measurable success criteria across multiple initiatives in India and other regions as needed.
- Execute a range of external communications programs and events in support of initiatives and program goals, seeking to increase experimentation in storytelling and creative communications to educate and excite external partners.
- Work closely and collaboratively with design, program
- product teams from partner teams, as well as Public Relations, Public Policy
- Legal to execute initiatives, proactively identifying opportunities and mitigating any risks.
- Support deepening relationships with third party organizations and advocacy groups and propose new opportunities for partnership and engagement.
- Identify and analyze assess overall strategy, trends, and past performance to make recommendations that address business priorities.
- Help design and measure Key Performance Indicators for initiatives and clearly communicate progress and outcomes against program objectives, including in regular business and goal documents.
- Bring a high energy, results-oriented and resourceful mindset and quickly take control of your responsibilities. About the team This role reports to the CTXR leader for India
- focuses on increasing education and comfort among consumer groups, governments, regulators, policymakers, academics
- researchers with our policies that work to ensure customers are happy with the product they choose to buy. Role is open for Bangalore and Gurgaon locations.
- Bachelor's degree - 8+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery
- communicating results to senior leadership - Experience comfort with ambiguity - Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards - Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels - Demonstrated track record of building successful third-party advocacy and partnerships.
- Master's degree, or Master's degree in management, business administration, economics, engineering, marketing Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.