Accounts Receivable Analyst

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role... We are seeking an experienced detail-oriented professional with strong operational discipline, excellent communication skills, and a proven ability to thrive in a fast-paced, high-volume environment. The candidate will have an ownership mentality and act as both a financial steward and a partner to internal and external stakeholders.

The candidate will help ensure all receivable activity aligns with contractual terms, customer expectations, and organizational standards. The ideal candidate is hands-on, detail-oriented, and energized by the chance to bring AI and automation into a finance function.

What you will be doing… Ensures timely and accurate billing to customers Resolve customer billing issues, reconcile account discrepancies, and disputes, and assists customers and internal departments with problem solving needs Ownership of AR aging with focus on preventing and clearing past due accounts.

Daily cash application and bank reconciliations. Work with Synthesia sales staff to resolve open questions on customer invoices and status Register and maintain customer portals including working with other departments to complete periodic customer reviews of Synthesia Analyze billing trends, customer behavior, and feedback to inform process improvements and enhance the customer experience.

About you... 3+ years of hands-on experience in Accounts Receivable and/or Billing. Proficiency with ERP systems such as NetSuite, or equivalent platforms. Strong understanding of Order to Cash transaction lifecycle. Strong Excel skills with the ability to build and analyze reports.

Customer service orientation and strong communication skills. Demonstrated success in identifying and implementing process improvements and automation. Bonus points... Experience with Salesforce Experience with Stripe Experience with customer portals (Ariba, Coupa) Understanding of VAT & Sales Tax (Anrok) SaaS industry experience Examples of recent experimentation or utilization of AI tools to improve a process or redesign a workflow At Synthesia we expect everyone to...

Put the Customer First Own it & Go Direct Be Fast & Experimental Make the Journey Fun You can read more about this in this public Notion page