Wholesale Operations Analyst
Whoop•2h ago
United StatesOnsite$90K–$140KFull-time
Top focus
Operations AnalystBusiness Ops Analyst
At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. As a Wholesale Operations Analyst, you will support operational excellence across WHOOP’s wholesale and retail distribution network.
You’ll play a key role in managing order execution, retailer operations, and 3PL coordination across global sales channels. This role is highly cross-functional and ideal for someone who thrives in fast-paced operational environments, enjoys solving problems, and has a strong attention to detail.
You’ll work closely with retail partners, third-party logistics providers, and internal teams to ensure accurate order processing, operational visibility, and a seamless retailer experience
Responsibilities
- Manage and monitor end-to-end order flow across assigned wholesale and retail channels, including processing and tracking retailer purchase orders between WHOOP systems, 3PLs, and retail partners.
- Collaborate with 3PLs and internal teams to support inventory accuracy, transfer order receiving, and order adjustments.
- Own day-to-day operational management for assigned international retail accounts, including retailer communication, shipment tracking, routing compliance, and operational issue resolution.
- Maintain retailer operational requirements and portal compliance, including shipment documentation, tracking updates, routing guides, and retailer-specific operational inputs.
- Support in-transit exception management by monitoring delayed, failed, or at-risk shipments and coordinating resolution across internal and external stakeholders.
- Assist in developing and maintaining standardized operational documentation, including retailer SOPs, routing guidance, and process workflows.
- Analyze operational performance and identify opportunities to improve order management, fulfillment execution, and inventory visibility
Qualifications
- 2+ years of experience in Operations, Supply Chain, or Logistics in a multi-channel consumer goods environment.
- Strong analytical and problem-solving skills; ability to interpret data and connect it to process improvements.
- Strong Microsoft Excel skills are a must.
- Detail-oriented and organized, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
- Bachelors degree or higher in Supply Chain Management, Operations, Business Administration or a related field.
- This role is based in the WHOOP office located in Boston, MA.
- The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.
- Interested in the role, but don’t meet every qualification?
- We encourage you to still apply!
- At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience.
- As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
- WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility The WHOOP compensation philosophy is designed to attract, motivate
- retain exceptional talent by offering competitive base salaries, meaningful equity
- consistent pay practices that reflect our mission and core values.
- At WHOOP, we view total compensation as the combination of base salary, equity
- benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.
- The U.S. base salary range for these full-time positions is $90,000-$140,000.
- Salary ranges are determined by role, level, and location.
- Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.
- In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.
- These ranges may be modified in the future to reflect evolving market conditions and organizational needs.
- While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.