Staff DevOps Engineer

Servicenow•4h ago

United StatesRemoteFull-timeStaff Level6+ yrs exp

H-1B verified · 143 LCAs

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Devops EngineerStaff Engineer

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data
any workflow— helping 85% of the Fortune 500® work smarter, faster
better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.
Please Note: This position will include supporting our US Federal customers. This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. About the Team The engineering organization is a dynamic group of builders, problem-solvers
infrastructure innovators dedicated to delivering scalable, secure
AI-powered platforms that elevate how organizations work. We value resilient architecture, automation-first thinking
a culture of continuous improvement. Every engineer here plays a key role in shaping the reliability, security
operational excellence of our products. What you get to do in this role: Design, develop
maintain infrastructure, including architecting and implementing robust infrastructure to support CPQ (Configure, Price, Quote) products, ensuring dependability and scalability throughout the lifecycle. Develop and test software applications, including writing, testing
refining software in Python, adhering to company requirements and best practices for maintainable and efficient code. Build, deploy
manage applications using container technologies such as Docker and orchestration tools like Kubernetes, optimizing for automation and scalability. Manage and evolve infrastructure across Google Cloud Platform (GCP), Azure
AWS, utilizing native services for high availability, resilience, security
multicloud interoperability. Apply core concepts such as software development lifecycles, automation
scalable architecture in every stage of product delivery. Develop secure architecture, conduct code reviews for security vulnerabilities
institute thorough software verification and testing procedures. Oversee deployment, monitoring
maintenance of the CPQ suite of microservices, including several AI-driven components, ensuring reliable operations across environments. Collaborate with AI/ML teams to deploy and support intelligent microservices, gaining hands-on experience with data science implementations and real-world applications. Perform routine and advanced tasks on PostgreSQL databases, such as designing schemas, optimizing queries
ensuring data consistency and processing efficiency. Provide expert application support for SaaS CPQ solutions by troubleshooting technical issues and ensuring smooth operation. Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing
To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making
problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights
exploring AI's potential impact on the function or industry. Experience in using AI Productivity tools such as Windsurf, Cursor, etc. Is a plus or nice to have. Experience leveraging AI/ML in engineering and quality processes (e.g., automated testing, AI-driven insights, intelligent monitoring). 6+years of experience in DevOps engineering, with a track record of delivering high-quality products. Experience with Azure Government Community Cloud (GCC) and hyperscaler environments operating under FedRAMP or regulated government cloud standards. Experience with GCP, Azure
AWS. Proficiency in Python. Experience with software development lifecycle (SDLC) and automation — implementing automation, testing strategies
CI/CD practices across delivery stages using GitHub for version control and GitHub Actions for automated build, test
deployment workflows. Experience with PostgreSQL database management. Experience with AI/ML microservice integration. Experience with Docker and Kubernetes. Experience with regulated markets on Azure is a plus. Why Join Us: Build and deliver high-impact software that powers digital experiences for millions of users. Collaborate in a culture that values craftsmanship, quality
innovation. Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability. Be part of a culture that encourages innovation, continuous learning
Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote
required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status
any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process
are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Required skills

PythonDockerKubernetesGoogle Cloud PlatformAzureAWSPostgreSQLAIMLCI/CDGitHub